Academic Advisor & Success Coach

Tennessee Board of Regents • Blountville, TN

19h • Hybrid

About The Position

Reporting to the Director of Advising, the Academic Advisor/Success Coach is responsible for advising, registering, and coaching new and returning students. The Academic Advisor/Success Coach will also help implement initiatives to improve student success, retention, and degree completion.

Requirements

• Bachelor’s degree from an accredited institution and one year of postsecondary experience working with students for academic advising, registration, and/or other student services related to enrollment or retention.
• Associate degree from an accredited institution and three years of postsecondary student-facing experience working with students for academic advising, registration, and/or other student services related to enrollment or retention.
• Understanding of the community college mission
• Knowledge of student success issues in higher education
• Knowledge of academic advising, including best practices and related technologies
• Knowledge of college policies and procedures, support programs, and services
• Ability to work independently and as a member of an advisement team
• Ability to communicate effectively in both written and oral form
• Ability to be flexible in a changing and fast-paced environment
• Compassion for others
• Technology Skills: MS Office suite; digital records management systems; general operating systems and data information systems

Nice To Haves

• Master’s degree from an accredited institution in counseling, psychology, education, or a relevant field
• Student-facing experience at a community college
• Experience with case management
• Conversational ability or fluency in a second language

Responsibilities

• Provide advising to the general student population during registration events, Advising Resource Center visits, and via email, phone, Zoom, or other virtual channels.
• Monitor, coach, and advise an assigned caseload of first-year students as needed through in-person and virtual communication channels (email, phone, Zoom, etc.).
• Provide in-person, virtual, and/or telephone coaching and advising to students.
• Provide registration assistance and career advising to prospective and enrolled students.
• Provide transfer advising to students interested in transferring to a 4-year institution.
• Provide advising services to student population during registration events and visits to the Advising Resource Center.
• Assist all students in the development of academic degree plans to promote retention, persistence to graduation, and degree completion.
• Provide advising services to Distance Education students, including off-campus and online students.
• Conduct classroom presentations and workshops on topics relevant to student success as appropriate.
• Facilitate referrals of students to resources throughout the institution and the community to promote student success.
• Cross-train with other Student Success staff, as appropriate, to broaden knowledge/skill base.
• Participate in professional development opportunities on topics relevant to student success.
• Assist in the development and dissemination of academic advisement information for students.
• Complete other assignments as directed by supervision.

Benefits

• Total Compensation Calculator found on the Northeast State Careers Page for a breakdown of the value of the benefits offered to employees of the college.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level