Academic Records Associate

University of St. Augustine for Health Sciences Career Center•Dallas, TX

3d•Hybrid

About The Position

The Academic Records Associate is a multi-functional position providing clear, accurate and concise service as a member of the document management team. Under the facilitation of the Manager, Admissions Operations and Systems, the Associate responds to inquiries by providing clear, accurate and concise information that enables resolution. This includes the processing of forms and information, follow-through and completion of processes to enable resolution within the document management team environment. The Academic Records Associate is responsible for handling student academic records-related issues, policies, and regulations. The incumbent is required to continually develop knowledge in all aspects of registrar and admission operations and processes, policies and regulations. The Academic Records Associate works in a cooperative and supportive team environment to support clients. The Academic Records Associate is required to continually develop her/his areas of expertise and to share that knowledge. The incumbent is responsible for contributing positively to the team and to the Admissions Office through recommendations on the process, service and communications improvements. This is a campus-based position located on the Dallas campus in Dallas, Texas. This position follows a hybrid work schedule requiring a minimum of 3 days on campus.

Requirements

Bachelor's degree required with 1 to 2 years’ experience directly related to the duties and responsibilities specified.
Successful experience in a systems and customer service environment.
1 to 2 years of experience in a university or records environment.
Good problem solving and conflict resolution abilities.
Excellent written and oral communication skills.
Confidence and skill with large databases and student records.
Microsoft Office and strong Excel Spreadsheet skills required.

Nice To Haves

Experience in a for-profit educational environment preferred.
Student Information System experience preferred.
Jenzabar and salesforce experience a plus.
Prior work with international student populations preferred.

Responsibilities

Student History & Transcripts
Change of program/campus forms sent to Admissions
Student information changes as needed for data management.
FERPA compliance
Duplicate ID correction
Data integrity
Reviews all applications for completeness which includes assessing application elements against the program requirements and processing of mail (digital and conventional postal delivery).
Data entry and integrity.
Applicant start date, program, and information changes.
Completes welcome packets for admitted students.
Performs miscellaneous job-related duties as assigned.
Interact with internal customers directly.
Responsible for developing thorough knowledge of all academic programs, office functions and processes, and the other service areas of the University.
Associates must be available to work overtime as required.
Associates must be able to adapt to changing environments and remain flexible to change.
Required to work within complex regulations and policies and be able to provide advice and guidance based on knowledge and experience with past and current regulations and policies.
Students and potential students have individual and potentially complex issues and situations requiring initiative, judgment and a solid understanding of and ability to interpret academic regulations and policies.
Associates will be required to complete multiple tasks at a time with demanding deadlines and under pressure.
Other related responsibilities as assigned.