Academic Records Specialist
About The Position
The Office of the Registrar at Embry-Riddle Aeronautical University offers a collaborative and student-focused environment that values innovation, operational excellence, and a commitment to student success. As part of this dynamic team, you will play a key role in supporting the academic mission of one of the world’s leading universities in aviation and aerospace education. This position provides an opportunity for a motivated professional to develop administrative expertise, strengthen student records management skills, and grow their career within a high-performing academic services environment. Team members are committed to delivering high-quality service to students, faculty, staff, and external stakeholders while supporting one another in a fast-paced and mission-driven setting.
Requirements
- 1–3 years of clerical or customer service experience required
- Strong knowledge of State, Federal, and University policies, including FERPA compliance
- Proficiency in Microsoft Office Suite, Microsoft Teams, student information systems, and third-party software applications
- Strong organizational, analytical, research, and problem-solving skills
- Ability to manage multiple priorities in a fast-paced, detail-oriented environment
- Strong written and verbal communication and customer service skills
- Ability to contribute to a positive, collaborative, and team-oriented work environment
- Self-motivated with strong attention to detail and sound judgment in handling sensitive information
Nice To Haves
- Associate’s degree preferred
- Area of Concentration: Business Administration, Office Administration, Higher Education, or related field preferred
- Experience in administrative support, records management, student services, or related office environment preferred
Responsibilities
- Process student record actions including registration, record updates, academic adjustments, and credit assignments
- Maintain and update student records within the Student Information System
- Research archived records and recreate missing information to produce official transcripts
- Apply transcript notations, academic standing updates, and other academic record entries
- Process National Student Clearinghouse updates as required
- Review, process, and deliver electronic and paper transcript requests using Parchment system software
- Determine eligibility for transcript release in accordance with FERPA and university policy
- Maintain and track pending transcript requests and ensure timely follow-up
- Communicate ineligibility or account issues with students and campus partners
- Provide daily support to students, advisors, and stakeholders via phone and email regarding transcripts and records
- Deliver professional, accurate, and timely responses to inquiries
- Interface with federal, state, and local agencies requesting student educational records
- Validate requests and ensure compliance with FERPA and institutional policies
- Coordinate subpoena requests and required documentation with appropriate university offices
- Provide administrative assistance to committees and departmental initiatives as needed
- Collaborate with campus partners to maintain accurate historical academic records
- Support continuous improvement of records processes and service delivery
Benefits
- Comprehensive medical, dental, and vision coverage
- Wellness programs that include preventive care and fitness memberships
- Flexible spending and health savings accounts
- 100% tuition coverage for yourself for one undergraduate and one graduate degree
- Discounted tuition rates for your spouse and dependent children up to age 26
- Annual 6% gift of your base salary to your retirement plan
- 4% matching contribution to retirement plan
- 18 days of personal leave in your first year
- 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year’s Day
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
