Temporary Academic Records Coordinator

Chapman University Careers • Irvine, CA

1d • Onsite

About The Position

The Academic Records Coordinator is a non-exempt, full-time staff position. This position primarily provides customer service in areas of academic requirements, calendar, my.chapman student portal information, policies, processes, registrations and academic record information. This position assists in training office student-workers, and helps develop and implement processes and training programs to teach them to provide accurate and comprehensive information. This Academic Records Coordinator position also assists in processing all official transcript requests as well as special studies (internship, independent study, and reading & conference courses) enrollments as well as assists with classroom scheduling and Resource 25 maintenance. Other duties as assigned.

Requirements

• Must be able to use the Registrar Office customer service resources expertly, model positive client relationships and responsive communication, and be able to lead and work within a team environment.
• Bachelor’s degree or equivalent work experience and education.
• Demonstrated experience/ability to positively function in a complex customer services environment, deal with deadlines, customer demands, and attention to detail.
• Ability to provide training programs in computer applications
• Ability to develop strong client relationships
• Excellent oral and written communication skills
• Ability to understand and abide by FERPA
• Ability to understand, interpret and apply academic record regulations and institutional policies.
• Strong customer services experience and ethic.
• Function in multi task, fast paced, active work environment
• Technical skills to learn and use higher education administrative software and web services.
• Ability to use tact and diplomacy and work with confidential information.

Responsibilities

• Provides accurate and comprehensive information and services to the campus community by creating client relationships and promoting responsive communication
• Provide customer information services, including but not limited to institutional policies and processes, graduation/academic calendar information; assist in development of training and communication programs for staff/admin, faculty and students, in particular related to web and my.chapman student portal resources
• Assist in development of procedures for maintenance and input of academic records as well as maintaining such records including but not limited to course grades, grade changes, updates of incompletes, address and name change information, registration, add/drops, withdrawals, block enrollment, schedule information and course changes
• Carry out the transcript and enrollment verification processing functions utilizing Campus Solutions and document imaging resources
• Perform other duties as required by the Registrar’s Office.
• This Academic Records Coordinator position will be involved in processing strategies at the Registrar’s frontline services, with assigned primary duties including follow up with specific departments/offices/individuals on related information and notify students on frontline service outcomes.
• This position assists in training office student-workers, and helps develop and implement processes and training programs to teach them to provide accurate and comprehensive information.
• This Academic Records Coordinator position also assists in processing all official transcript requests as well as special studies (internship, independent study, and reading & conference courses) enrollments as well as assists with classroom scheduling and Resource 25 maintenance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees