Academic Records Specialist

Embry-Riddle Aeronautical University • Daytona Beach, FL

23h • Onsite

About The Position

The Office of the Registrar at Embry-Riddle Aeronautical University offers a collaborative and student-focused environment that values innovation, operational excellence, and a commitment to student success. As part of this dynamic team, you will play a key role in supporting the academic mission of one of the world’s leading universities in aviation and aerospace education. This position provides an opportunity for a motivated professional to develop administrative expertise, strengthen student records management skills, and grow their career within a high-performing academic services environment. Team members are committed to delivering high-quality service to students, faculty, staff, and external stakeholders while supporting one another in a fast-paced and mission-driven setting.

Requirements

• 1–3 years of clerical or customer service experience required
• Strong knowledge of State, Federal, and University policies, including FERPA compliance
• Proficiency in Microsoft Office Suite, Microsoft Teams, student information systems, and third-party software applications
• Strong organizational, analytical, research, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced, detail-oriented environment
• Strong written and verbal communication and customer service skills
• Ability to contribute to a positive, collaborative, and team-oriented work environment
• Self-motivated with strong attention to detail and sound judgment in handling sensitive information

Nice To Haves

• Associate’s degree preferred
• Area of Concentration: Business Administration, Office Administration, Higher Education, or related field preferred
• Experience in administrative support, records management, student services, or related office environment preferred

Responsibilities

• Process student record actions including registration, record updates, academic adjustments, and credit assignments
• Maintain and update student records within the Student Information System
• Research archived records and recreate missing information to produce official transcripts
• Apply transcript notations, academic standing updates, and other academic record entries
• Process National Student Clearinghouse updates as required
• Review, process, and deliver electronic and paper transcript requests using Parchment system software
• Determine eligibility for transcript release in accordance with FERPA and university policy
• Maintain and track pending transcript requests and ensure timely follow-up
• Communicate ineligibility or account issues with students and campus partners
• Provide daily support to students, advisors, and stakeholders via phone and email regarding transcripts and records
• Deliver professional, accurate, and timely responses to inquiries
• Interface with federal, state, and local agencies requesting student educational records
• Validate requests and ensure compliance with FERPA and institutional policies
• Coordinate subpoena requests and required documentation with appropriate university offices
• Provide administrative assistance to committees and departmental initiatives as needed
• Collaborate with campus partners to maintain accurate historical academic records
• Support continuous improvement of records processes and service delivery

Benefits

• Comprehensive medical, dental, and vision coverage
• Wellness programs that include preventive care and fitness memberships
• Flexible spending and health savings accounts
• 100% tuition coverage for yourself for one undergraduate and one graduate degree
• Discounted tuition rates for your spouse and dependent children up to age 26
• ERAU contributes an annual 6% gift of your base salary to your retirement plan
• 4% matching contribution to retirement plan, with no vesting period
• 18 days of personal leave in your first year
• 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year’s Day

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree