Academic Records Office Coordinator

Benedictine College•Atchison, KS

1d•Onsite

About The Position

The Academic Records Office Coordinator provides essential support for the Office of Academic Records and Registration by ensuring the accurate maintenance of student academic records, supporting registration processes, and delivering timely, high-quality service to students, faculty, and staff. This position plays a key role in maintaining the integrity, confidentiality, and efficiency of academic record operations.

Requirements

Strong attention to detail and accuracy
Customer service orientation
Ability to maintain confidentiality and handle sensitive information
Organizational and time management skills
Ability to work independently with minimal supervision
Strong interpersonal and communication skills
Ability to multitask and manage competing priorities
Ethical judgment and professionalism
High school diploma required
1 to 5 years of experience in administrative support, office coordination, student services, or records management preferred
Experience in higher education or academic records systems strongly preferred

Nice To Haves

associate degree or higher preferred

Responsibilities

Process transcript requests, enrollment verifications, degree verifications, and apostille requests
Record academic actions including grades, incompletes, audit status, pass/no pass, and standardized test scores (ETS, AP, IB, CLEP, placement exams, and others)
Process student requests for adding or dropping majors and minors, schedule adjustments, and registration-related forms
Approve registration overload requests, substitutions, and course waivers as authorized
Assist with transfer credit evaluations and entry of equivalency data for incoming transcripts
Support entry and maintenance of student academic records within the student information system
Build, update, and maintain online forms and electronic workflows
Assist in the management and digitization of current and historical student records
Document, implement, and support standardized office procedures and process improvements
Support data integrity and accuracy across academic records systems
Assist in the preparation and verification of graduation candidate lists for Commencement
Coordinate diploma ordering and distribution with external vendors
Assist with class schedule entry and related registration processes
Serve as the initial point of contact for students, faculty, staff, and external inquiries in person, by phone, and via email
Provide accurate and courteous responses to general questions regarding academic records and registration
Route complex inquiries to appropriate staff members in a timely manner
Train and support student workers in customer service and records processing procedures
Assist the Registrar and Assistant Registrar with records management, scheduling, and transfer evaluation processes
Perform additional duties, special projects, and departmental support tasks as assigned