Academic Program Coordinator

Northeastern University•Boston, MA

About The Position

The Department of Chemical Engineering in Northeastern University’s College of Engineering is seeking an Academic Program Coordinator to support the department’s growing academic programs. The coordinator provides administrative leadership and policy guidance to the Undergraduate and Graduate Committees and Associate Chairs, and supports admissions, recruitment, retention, student progress tracking, qualifying exams, and student exit interviews. As the primary contact for undergraduate and graduate students and prospective graduate applicants, the coordinator responds to inquiries, helps resolve student needs, and analyzes feedback to improve department services and processes. The role coordinates academic operations, including undergraduate and graduate teaching schedules, classroom change requests, TRACE evaluations, and updates to the Undergraduate and Graduate Catalogue. It also supports student financial administration, including reimbursements and graduate assistantships, and coordinates communications and administration for student-focused events. The coordinator works with the Director of Operations and Business Management on strategic projects and data analysis, and liaises with other College of Engineering departments. The position is supervised by the Chemical Engineering Director of Operations and Business Management and works as part of a staff team.

Requirements

Associate degree and/or at least two years of administrative experience.
Two years of experience in administrative duties.
Strong project management and organizational skills, attention to detail, and commitment to quality.
Excellent interpersonal, oral presentation, and written communication skills.
Professional presence and maturity when working with a variety of internal and external audiences.
Ability to maintain confidentiality around sensitive issues and determine appropriate levels of communication.
Ability to set goals, multitask, and manage time effectively.
Self-motivation and initiative.
Computer literacy and strong working knowledge of Microsoft Windows and Microsoft Excel, Word, Outlook, Teams, and PowerPoint.

Nice To Haves

Bachelor’s degree.
Experience in an academic setting.

Responsibilities

Provide administrative leadership and policy guidance to the Undergraduate and Graduate Committees and Associate Chairs on admissions, recruitment, and graduate affairs.
Coordinate undergraduate and graduate program activities related to admissions, recruitment, student affairs, and retention.
Help ensure compliance with recruitment and admissions processes and keep relevant guidelines up to date and followed.
Assess and recommend updates to the Guidebook based on faculty and student feedback, college and university guidelines, and education best practices.
Coordinate with College of Engineering academic advisors to collect, track, and analyze undergraduate and graduate candidacy requirements.
Lead undergraduate and graduate committee meetings and prepare meeting minutes.
Plan and coordinate student-related events, including recruiting booths, Town Halls, Capstone events, Graduate Candidate Day, Welcome Back events, orientations, and faculty-student luncheons; assist with related budget matters.
Represent undergraduate and graduate committees at department faculty meetings and communicate related issues to the department.
Coordinate the first-year student advisor selection process and maintain records of graduate student advisors.
Maintain student department records and analyze data on placement, attrition, time to degree, stipends, recruitment, admissions, retention, and related areas.
Serve as the primary department contact for undergraduate and graduate students and as a key contact for prospective graduate applicants.
Collect and analyze student feedback and recommend service or process improvements to departmental and college stakeholders.
Manage academic coordination activities, including teaching schedules, classroom change requests, TRACE evaluations, and catalogue updates.
Assist with TA and grader expectations and the financial management of expense reimbursement vouchers.
Assist with the RA and TA assistantship process, including entering financial data into the relevant software system.
Work with the Director of Operations and Business Management on strategic special projects and other duties as needed.