Academic Program Coordinator

Northeastern University•Boston, MA

3d•$53,615 - $75,729

About The Position

The Department of Chemical Engineering in Northeastern University's College of Engineering seeks an Academic Program Coordinator (APC) to support the department's undergraduate and graduate programs. The APC provides administrative leadership and policy guidance to the Undergraduate and Graduate Committees and Associate Chairs, and coordinates admissions, recruitment, retention, student progress tracking, qualifying exams, and student exit interviews. As the primary contact for undergraduate and graduate students and prospective graduate applicants, the APC responds to inquiries, helps resolve issues, gathers student feedback, and analyzes trends to improve department services and processes. The APC works with the Director of Operations and Business Management on strategic projects and data analysis. Academic coordination includes managing undergraduate and graduate teaching schedules, classroom change requests, TRACE evaluations, and updates to the Undergraduate and Graduate Catalogue. The role also supports financial administration, including reimbursements and student graduate assistantships, and coordinates communications and administration for student events. The APC serves as a liaison to other College of Engineering departments and works as part of the department staff team. The position is supervised by the Chemical Engineering Director of Operations and Business Management.

Requirements

Associate degree and/or at least two years of administrative experience.
Two years of experience in administrative duties.
Strong project management and organizational skills, attention to detail, and commitment to quality.
Excellent interpersonal, oral presentation, and written communication skills.
Professional presence and maturity in dealing with varied internal and external audiences.
Ability to maintain confidentiality and determine appropriate communication levels for sensitive information.
Ability to set goals, multitask, and manage time effectively.
Self-motivation and initiative.
Computer literacy, including strong working knowledge of Microsoft Windows and Excel, Word, Outlook, Teams, and PowerPoint.
Ability to work independently and collaboratively as a flexible team player.

Nice To Haves

Bachelor's degree preferred.
Experience in an academic setting is highly desired.

Responsibilities

Provide administrative leadership and policy guidance to the Undergraduate and Graduate Committees and Associate Chairs for admissions and recruitment.
Coordinate undergraduate and graduate program admissions, recruitment, and graduate affairs with faculty and staff, and help ensure processes and guidelines are current and followed.
Assess and recommend updates to the Guidebook based on faculty and student feedback, college and university guidelines, and education best practices.
Coordinate with College of Engineering academic advisors to collect, track, and analyze undergraduate and graduate candidacy requirements.
Lead committee meetings and record meeting minutes.
Plan and coordinate student events, including recruitment booths, Town Halls, Capstone events, Graduate Candidate Day, Welcome Back events, orientations, and faculty-student luncheons.
Assist with event budget matters and communicate undergraduate and graduate issues to the department, including representing the committees at faculty meetings.
Coordinate first-year graduate student advisor selection and maintain records of graduate student advisors.
Maintain department student records and assess program data, including placement, attrition, time-to-degree, and stipends.
Serve as the primary contact for undergraduate and graduate students and as a contact for prospective graduate applicants; respond to inquiries and help address student needs.
Anticipate and resolve potential problems in administrative services to students.
Collect and analyze student feedback and recommend process or system improvements to department and college stakeholders.
Analyze recruitment, admissions, retention, and other related data.
Manage undergraduate and graduate teaching schedules, classroom change requests, TRACE evaluations, and updates to the Undergraduate and Graduate Catalogue.
Process expense reimbursement vouchers and support other financial administration for students and student-based programs.
Assist with the RA and TA assistantship process, including entering financial data into software systems.
Assist with TA and grader expectations and other special projects as needed.