Academic Program Coordinator - Graduate Enrollment Services

Penn State University • University Park, IL

10d • $40,608 - $58,836 • Onsite

About The Position

The J. Jeffrey and Ann Marie Fox Graduate School’s Graduate Enrollment Services (GES) unit is seeking an Academic Program Coordinator to support daily operations for the GES team. This position serves as a first-line liaison with internal and external contacts, working closely with students, staff, and faculty across the university. The role involves answering inquiries, scheduling, managing communications, processing applications, and developing new processes to support office needs.

Requirements

• Proficiency in Microsoft Office (including Word, Access, Excel, and PowerPoint) is required
• General Equivalency Diploma (GED) or High School (HS)
• 2+ years of relevant experience
• Applicants must be authorized to work in the U.S.

Nice To Haves

• experience working on a student portal is preferred
• team-oriented professional
• self-motivated
• excellent interpersonal, verbal, and written communication skills
• organizational and customer service skills
• attention to detail
• ability to manage multiple projects simultaneously

Responsibilities

• Serve as first-line liaison with internal and external contacts (in person, telephone, and email/other electronic media) and work very closely with students, staff, and faculty across the university.
• Answer inquiries from applicants and current students regarding the standard application, enrollment, and graduation procedures.
• Schedule meetings and appointments and maintain calendars.
• Manage the GES general email account.
• Process incoming transcripts and test scores for graduate applicants.
• Scan and index confidential student-related documents using imaging systems.
• Develop new processes and procedures in support of GES office needs.
• Perform routine data entry.

Benefits

• comprehensive medical coverage
• dental coverage
• vision coverage
• robust retirement plans
• substantial paid time off which includes holidays, vacation and sick time
• 75% tuition discount, available to employees as well as eligible spouses and children

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED