Academic Pathway & Technology Specialist

Minnesota State Colleges and Universities • Moorhead, MN

4d • Onsite

About The Position

The Academic Pathway & Technology Specialist provides strategic leadership, technical administration, and operational oversight for alternative learning initiatives, including credit for prior learning, continuing education, concurrent enrollment, experiential learning, and micro-credentials. The specialist serves as a functional lead for supporting software and applications, partners with IT and university and community stakeholders, develops processes and procedures, and ensures compliance with applicable accreditation standards, regulations, policies, and statutes.

The position leads the Registrar’s Office in evaluating and implementing artificial intelligence applications and emerging technologies to improve business processes. This includes establishing ethical and secure-use procedures in collaboration with the AI Institute, creating guidance for human review and validation of AI output, and leading change management. The specialist also develops technical training programs and documentation, student tools, and process improvements related to Registrar’s Office operations and alternative learning.

The role supervises graduate assistants and work-study employees, including hiring, training, scheduling, and overseeing front desk and related registrar processes. It also coordinates academic appeals and supports the calendar committee. The position is full-time, classified, and unlimited, with a Monday–Friday schedule from 8:00 a.m. to 4:30 p.m. It is not eligible for telework.

Requirements

• Three years of experience working with system and software implementation and technical writing and training. A bachelor’s degree in a related field may substitute for one year of experience, and an associate degree in a related field may substitute for six months of experience.
• Understanding of computer information systems.
• Project-management skills sufficient to manage multiple projects, establish clear and attainable objectives and requirements, oversee project cost, time, and scope, manage constraints, and communicate progress and results.
• Effective written and verbal communication skills sufficient to participate in discussions and communicate technical information to technical and non-technical personnel.
• Must be able to lawfully accept employment in the United States by the employment start date.

Nice To Haves

• Previous experience working in a registrar’s office or comparable higher-education department.
• Previous experience with alternative learning initiatives.
• Knowledge of curriculum software, imaging systems, student information systems, or similar systems.
• Experience with artificial intelligence and implementing its uses in business processes.
• Experience researching, recommending, and adapting new technology.
• Experience integrating a new student information system and companion software.

Responsibilities

• Provide strategic leadership, technical administration, and operational oversight of alternative learning initiatives, including credit for prior learning, continuing education, concurrent enrollment, experiential learning, and micro-credentials.
• Serve as functional lead for software and applications supporting alternative learning programs; work with IT to design, develop, and maintain these systems.
• Develop processes and procedures to improve the efficiency, accuracy, delivery, and customer service of alternative learning initiatives.
• Partner across the university, community, and state to deliver credentials and serve as a subject matter expert.
• Ensure compliance with HLC requirements, federal regulations, state and university policies and procedures, and state statutes; analyze and initiate policy and procedure changes when needed.
• Lead the evaluation, implementation, and optimization of AI applications and emerging technologies for Registrar’s Office business processes.
• Identify, research, and implement AI solutions to support registrar functions and operational efficiency.
• Establish policies and procedures with the AI Institute for ethical, secure, and compliant AI use in registrar functions.
• Develop training and procedures for human review, validation, and oversight of AI output, including assessment of bias, accuracy, transparency, and student-data protection risks.
• Lead change management for AI use in the Registrar’s Office.
• Develop, coordinate, and deliver technical training programs and documentation for the Registrar’s Office.
• Develop, maintain, and improve operational training documents, websites, systems, and applications related to alternative learning.
• Work with campus and community partners to implement processes and provide training, and develop student tools to help navigate those processes.
• Identify process-improvement opportunities and lead implementation of operational efficiencies.
• Hire, train, supervise, schedule, and coordinate graduate assistants and work-study employees assigned to front desk operations.
• Oversee employee work involving student-record imaging, residency and reciprocity processes, transcript ordering, student-information release, grade changes, biodemographic changes, major changes, academic appeals, calendar committee documentation, and other Registrar’s Office processes.
• Serve as an expert in the operation of registrar processes at the federal, state, system, and university levels.
• Treat personnel, visitors, and students respectfully and professionally; maintain appropriate conduct, composure, and professional boundaries.
• Perform other duties as assigned to support department operations and the organization’s reputation.

Benefits

• Low-cost medical and dental insurance with affordable deductibles.
• Employer-paid life insurance.
• Short- and long-term disability coverage.
• Pre-tax healthcare and dependent-care accounts with a rollover option.
• Confidential Employee Assistance Program for mental health, legal, and financial counseling.
• 12 paid holidays.
• Vacation and sick time.
• Six weeks of paid parental leave.
• Pension plan.
• 457(b) and 403(b) retirement accounts and other investment options.
• Professional development.
• Tuition waivers for employees and their dependents.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed