Academic Technology Support Specialist

Universities of Wisconsin • La Crosse, WI

3d

About The Position

The Academic Technology Support Specialist works under the general supervision of the Director of Client Services and within established Information Technology Services (ITS) goals and priorities. The role supports UWL faculty, staff, students, and administration by consulting on, identifying, acquiring, implementing, and supporting technology-based learning tools, classroom and media technologies, distance and online education, digital signage, and instructional applications. Effective customer service, faculty consultation, issue resolution, and communication are essential.

The specialist installs, configures, troubleshoots, and maintains classroom presentation and collaboration technology; leads classroom technology projects and upgrades in partnership with ITS staff; and provides faculty training, documentation, and consultation on instructional technology. The role also supports video conferencing and instructional platforms, maintains classroom equipment records, coordinates with vendors, and shares expertise with colleagues and student workers. Professional growth in emerging classroom and instructional technologies is strongly encouraged but is not a required core competency.

Requirements

• Associate's degree in a technology-related field, or equivalent work experience.
• At least two years of experience in information technology or educational media.
• Experience supporting classroom presentation technology and AV control systems, such as Q-SYS or Extron.
• Experience with learning technology solutions and Microsoft Office or Office 365 applications.
• Excellent organizational, problem-solving, troubleshooting, and listening skills.
• Experience creating end-user support documentation.
• Excellent oral and written communication skills and professional customer service skills.
• Ability to work independently, manage competing priorities, and meet deadlines.
• Ability to interact effectively and collaboratively with coworkers, vendors, and constituents.
• Experience working with Windows and Macintosh computer systems.
• Ability to climb, bend, and lift approximately 30 pounds.
• Ability to travel to unit-approved meetings; travel is minimal.
• Availability for evening events, start-of-semester rush, special scheduling needs, and potential additional hours at the beginning and end of the academic year or in critical or emergency situations.
• Must be legally authorized to work in the United States at hire and maintain work authorization throughout the employment term; the university does not offer H-1B or other work authorization visa sponsorship.

Nice To Haves

• Bachelor's degree in a technology-related field of study.
• Four years of experience in information technology or educational media.
• Experience administering cloud-based instructional platforms such as Kaltura, AppSpace, or classroom monitoring applications.
• Experience with streaming video and digital video editing.
• Experience working in a higher education environment.
• Pursuit of skill development in emerging classroom and instructional technologies is strongly encouraged.

Responsibilities

• Create and maintain faculty-facing documentation, user guides, and quick-reference materials based on common questions, supporting self-service and faculty independence.
• Share solutions and insights across the Academic Technology Support team to reduce single points of failure.
• Provide one-on-one faculty training, group workshops, and consultation on instructional technology.
• Build trust with faculty, communicate clearly with users of varying technical expertise, and determine whether to resolve issues immediately or use them as teaching opportunities.
• Serve as a point of contact for accurate information about technology resources and route clients appropriately across ITS.
• Maintain accurate classroom equipment records in the university asset management system, updating records when equipment is installed, repaired, or removed.
• Track equipment age, warranty status, and condition, and flag items nearing end of life or needing replacement to support data-driven planning.
• Provide peer-level guidance and knowledge-sharing support to less experienced ATS staff and student workers, including onboarding new classroom technology team members.
• Lead classroom technology upgrades, rollouts, and summer refresh projects, including integration and compatibility testing for new equipment and platforms.
• Coordinate with vendors to obtain quotes for classroom technology upgrades and replacements, and provide research and recommendations for planning.
• Install, configure, troubleshoot, and maintain classroom AV equipment, projectors, document cameras, wireless presentation systems, and podium PCs.
• Support video conferencing and instructional platforms, including Zoom, Microsoft Teams, and webinar tools, and administer cloud-based instructional platforms such as Kaltura, AppSpace, and classroom monitoring applications.
• Perform preventive maintenance and set up technology for lectures, conferences, and special events.
• Respond promptly to in-class technology issues to minimize disruption to instruction.

Benefits

• Paid vacation for 12-month positions.
• Flexible health insurance with low co-pays and good coverage.
• Paid holidays and paid sick days.
• Retirement system vesting after five years of employment.
• Benefits add an additional 40%+ to the overall financial package, with eligibility determined at hire and benefits prorated based on appointment percentage.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree