Academic Advisor (Student Services Professional IB)

CSU Careers • San Diego, CA

1d • Onsite

About The Position

Under the general supervision of the Director of Undergraduate Studies, the Academic Advisor plays an important role in supporting student success, transition, and academic engagement for undergraduate students at San Diego State University. Working primarily with first- and second-year students, including students exploring academic pathways through the Undeclared program, the advisor helps students navigate the university experience, identify academic and personal goals, and connect with resources that support persistence and achievement. This position combines academic advising, student support, outreach, and program coordination in a collaborative and student-centered environment. The Academic Advisor contributes to workshops, advising initiatives, and student success programs designed to help students build confidence, develop a sense of belonging, and make informed academic decisions during their early years at SDSU. The role is ideal for someone who enjoys working directly with students, building relationships across campus, and contributing to programs that have a meaningful impact on the undergraduate student experience.

Requirements

• Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or a job-related field.
• Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown below may be substituted for the required education on a year-for-year basis.
• Possession of the required knowledge and abilities is typically demonstrated through the equivalent of one year of experience in professional Student Services work at the entry trainee level.
• Equivalent amounts of graduate level, job-related education may be substituted for the required experience.
• Ability to provide student-centered academic advising and support services in a collaborative and fast-paced university environment.
• Strong communication and interpersonal skills with the ability to build positive relationships with students, faculty, staff, and campus partners.
• Ability to support workshops, outreach initiatives, student events, and advising programs that promote student engagement and success.
• Strong organizational skills with the ability to manage multiple responsibilities, maintain accurate records, and follow established processes and deadlines.
• Ability to exercise sound judgment, maintain confidentiality, and appropriately support or refer students navigating academic or personal challenges.
• Proficiency with standard office software and student information systems, or the ability to quickly learn new technologies and advising platforms.
• Demonstrated commitment to supporting a diverse and inclusive student population and helping students navigate their academic journey successfully.

Responsibilities

• Provide general academic advising and developmental support to undergraduate students, including assistance with academic planning, university policies, and campus resources.
• Support student transition, retention, and success initiatives through individual advising appointments, workshops, outreach, and group advising activities.
• Assist students in exploring academic interests, identifying educational goals, and navigating university processes and support services.
• Maintain accurate advising records and student documentation using student information and advising systems.
• Support the coordination and delivery of advising programs, workshops, events, and student engagement activities.
• Collaborate with faculty, staff, and campus partners to support student success and connect students with appropriate resources.
• Provide appropriate referrals for students experiencing academic, personal, or other complex challenges requiring additional support.
• Contribute to a welcoming, inclusive, and student-centered environment that supports the success of a diverse undergraduate population.

Benefits

• 15 paid holidays, vacation, and sick leave.
• CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC.
• Medical, dental, and vision options at low or no cost.
• CSU tuition fee waiver for employees and eligible dependents.
• FlexCash, life and disability insurance, legal and pet plans.
• Access to the library, campus events, employee groups, and volunteer and social activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree