A/V Telecommunications Tech

Golden Entertainment

About The Position

The A/V Telecommunications Tech supports, installs, maintains, and troubleshoots the company’s audiovisual systems. The role works with IT personnel and external service providers to keep communication systems and AV components properly installed and functioning. Duties include structured cabling, system checks, technical service calls, and inventory management to support a seamless AV experience across the property. The position requires independent work, clear communication, and the ability to manage multiple priorities in a fast-paced, high-pressure environment. The technician must comply with applicable gaming laws, company controls and procedures, Title 31, and federal regulations when applicable, and provide timely, outstanding service to guests and team members. Other duties may be assigned.

Requirements

At least three years of experience in AV installation, maintenance, or technical support.
Strong understanding of modern television standards, audio systems, and integration with video equipment.
Demonstrated ability to troubleshoot complex AV issues and use appropriate technical tools.
Ability to organize equipment, prioritize tasks, and manage multiple assignments effectively.
Strong problem-solving and analytical skills, with initiative to work independently.
Excellent communication and interpersonal skills in one-on-one and group settings.
Exceptional written and verbal communication skills; ability to communicate effectively in English.
Ability to work independently and prioritize with minimal supervision.
Must obtain and maintain all required work cards as mandated by the department.
Must be at least 21 years of age.
Must verify right to work in the United States.

Nice To Haves

Experience with Crestron, Soundweb, BrightSign, and television distribution systems.

Responsibilities

Set up, operate, and perform preventive maintenance on AV equipment, including 70-volt overhead music and paging systems, TVs, distribution systems, projectors, and related hardware.
Maintain accurate inventory of AV equipment, components, and supplies.
Provide management with status reports and performance feedback on AV systems.
Respond to AV-related Help Desk tickets and service requests, provide user support, and offer basic training on new or upgraded systems.
Conduct daily property walkthroughs to inspect AV system functionality and operational readiness.
Troubleshoot and respond to AV technical service calls in front-of-house and back-of-house areas.
Perform infrastructure installations with professional, clean, and serviceable cable management and equipment layout.
Collaborate with internal departments and external vendors on AV installations and systems integration.
Communicate clearly and work independently with personal responsibility and professionalism.
Manage multiple priorities in a fast-paced, high-pressure environment.
Comply with applicable gaming laws, company internal controls, policies and procedures, Title 31, and federal regulations, when applicable.
Provide timely, outstanding guest service to guests and fellow team members in accordance with company guest service standards.
Perform other duties as assigned.