A/V Technician - Full Time (Shifts Vary)

Oaklawn•Hot Springs, AR

About The Position

Oaklawn is seeking an A/V Technician to set up, operate, maintain, troubleshoot, and program audio-visual equipment and systems for concerts, events, meetings, conventions, presentations, and conferences. Equipment may include microphones, speakers, screens, projectors, monitors, recording equipment, cables, mixing boards, and custom lighting. The role also supports video-conferencing and other audio-visual facilities and services across venue and public and back-of-house areas. The technician performs regular equipment checks and preventive maintenance, manages portable equipment inventory and storage, responds to equipment failures, and coordinates with other departments and guests to ensure event needs are met. The position may require out-of-hours power-up or power-down work, scaffolding setup and removal, and working in elevated spaces. The role has no supervisory responsibilities. Applicants must be at least 18 years old and qualify for required licenses and permits; a valid driver’s license and acceptable driving history are required. Applicants must complete a pre-employment drug screen and background check.

Requirements

At least 18 years of age.
At least 3 years of experience in a position with similar responsibilities.
Excellent technical knowledge of teleconferencing, presentation, and other audio-visual hardware.
Mechanically and electronically inclined.
Knowledge of proper cabling installation and termination procedures.
Professional appearance and demeanor.
Working knowledge of audio-visual conference-room equipment.
Experience with multiple operating-system platforms, including Windows and/or Mac.
Knowledge of data/LCD and HD projection, sound, integrated control systems, video conferencing, telephone conferencing equipment, and presentation software.
Knowledge of ISDN, VoIP, and other telecommunications networks or equivalent.
Experience with Q-SYS, Dante, and Samsung Reach software.
Working knowledge of MS Office, Word, Excel, and Outlook.
Ability to work effectively and often independently.
Ability to communicate effectively in English, both orally and in writing.
Ability to handle several projects and tasks simultaneously.
Ability to interact with guests, staff, and colleagues and resolve problems and conflicts diplomatically and tactfully.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals in English.
Ability to qualify for licenses and permits required by federal, state, and local regulations.
Valid driver’s license and acceptable driving history as determined by Oaklawn Jockey Club.
Must complete a pre-employment drug screen and background check.
Ability to work in elevated spaces.

Responsibilities

Set up and operate audio and video equipment, and associated spotlights or custom lighting, for events, meetings, conventions, presentations, and conferences.
Perform daily checks, adjustments, maintenance, and preventive room checks on audio-visual equipment, including morning, evening, monthly, and lamp-life checks.
Store video monitors and provide replacements when failures occur; keep equipment stored safely and dry when not in use.
Provide and set up equipment for special events, and interact with guests during setup.
Troubleshoot audio-visual failures to determine whether they are cable- or equipment-related.
Install, service, test, troubleshoot, and program audio-visual systems; oversee venue system operations and maintenance as needed.
Coordinate with other departments and internal and external guests to meet audio-visual needs and support incident-free events.
Report and proactively maintain equipment to keep it functioning correctly and to a high standard.
Carry out power-up and power-down procedures when required, including work outside normal hours.
Maintain an accurate inventory of portable audio-visual equipment.
Manage designated video-conference and audio-visual facilities, including system maintenance, operations, and administration of client standards for video, audio, and web conferencing.
Program and update monitors; adjust television programming, music selections, and in-house programming in public and back-of-house areas.
Provide or seek departmental support as needed to complete tasks and resolve emergencies.
Hang flat-screen televisions and speakers, route cables, pull wire through conduit, and erect and dismantle scaffolding as needed.
Perform other duties as assigned.
Perform duties in accordance with Oaklawn’s Standards of Behavior and Core Values.