A/V Support Specialist

Knighted Ventures • Dallas, TX

3d • Onsite

About The Position

Knighted is seeking an experienced, hands-on, solutions-driven A/V Support Specialist for its Dallas, Texas team. The role provides IT and audiovisual support by independently troubleshooting and resolving a broad range of technical issues and contributing to the health of the organization’s technology infrastructure. The specialist will use FreshService to resolve issues, manage requests, and collaborate across departments to improve systems and the end-user experience.

Most of the work involves hands-on IT support, with additional live-event and AV/production support. The position will eventually participate in an on-call rotation supporting 24-hour operations, based on event and livestreaming needs. Occasional travel to other office locations is required. Training will be provided. This is a full-time, in-office position based in Dallas, Texas, paying $22–$27 per hour.

Requirements

• Must be at least 21 years of age.
• Must have a valid driver’s license and be able to travel occasionally to affiliated locations throughout Texas as business needs require.
• At least 1 year of hands-on professional IT support experience or relevant education/certification, with a foundation in hardware, software, devices, and basic network troubleshooting.
• Basic understanding of AV/audio concepts such as signal flow, inputs and outputs, XLR connections, displays, and live troubleshooting, or a strong interest in learning AV and live production skills.
• Good knowledge of Google Workspace, SaaS/cloud-based environments, and IT ticketing or service management platforms.
• Experience supporting operating systems and devices including Windows, macOS, iPadOS, ChromeOS, Android, and basic Linux environments.
• Foundational knowledge of networking, Wi-Fi/LAN connectivity, and general network support.
• Excellent communication and interpersonal skills, including the ability to explain technical issues clearly to technical and non-technical colleagues.
• Collaborative, adaptable, eager to learn, team-oriented, receptive to feedback, and committed to continued technical development.
• Positive attitude toward job responsibilities and accomplishing business objectives.
• Professional demeanor and ability to communicate effectively face-to-face, by email, phone, and instant messaging.
• Comfortable working in a 24/7 operating environment, participating in an on-call rotation, and providing occasional evening, holiday, or weekend event support as needed.

Nice To Haves

• Associate’s degree, relevant industry certification (such as CompTIA A+, Network+, Security+, or Cloud+), or an equivalent combination of education and hands-on experience.
• Experience with a POS system such as Toast or technology associated with the hospitality or service industry.
• Poker knowledge or a casino/live-event background.

Responsibilities

• Provide timely first-level support and problem resolution for hardware, software, networking, and mobile issues, escalating issues when appropriate.
• Perform general IT support, including hardware deployment and repair and software installation at assigned locations.
• Perform preventative maintenance of IT equipment.
• Troubleshoot LAN, Wi-Fi, connectivity, and basic network infrastructure issues.
• Support configuration, maintenance, and troubleshooting of business and hospitality technology platforms, including Toast and Google Workspace.
• Provide AV and live-event support, including basic audio setup, live troubleshooting, operating lighting presets, and managing in-house displays.
• Assist live-stream and production operations as backup support for broadcasts, events, and other club programming.
• Participate in an on-call support rotation, responding remotely or on-site to after-hours technical needs.
• Travel to business locations for on-site support and maintenance, and provide remote support.
• Support account management of technical systems.
• Support configuration and maintenance of hospitality and restaurant operations platforms in coordination with senior team members.
• Perform asset management, including inventory, audits, tracking, administration, reporting, and process automation as needed.
• Assist with recommendations for technical solutions that meet design and functional needs.
• Assist with updating and authoring IT documentation.
• Perform other duties and technology-related projects as assigned.

Benefits

• PTO and paid sick leave after meeting initial eligibility requirements.
• Comprehensive benefits package, including a flexible medical plan with customizable options for eligible positions.
• 401(k) with company matching.
• Employee assistance and wellness programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed