AR Collections Specialist
About The Position
The A/R Collections Specialist collaborates with an assigned portfolio of business-to-business credit-term accounts and reports directly to the Manager of Credit & Collections within the Credit & Collections department. The specialist serves as the primary point of contact for customers in the portfolio, manages account communications, and supports credit and collections activities to ensure timely payment and account resolution. The role involves maintaining customer credit privileges, auditing and reconciling accounts, resolving account issues and discrepancies, and processing account adjustments, small balance write-offs, credit memos, and refunds. The specialist works with customers, Sales, and internal operations to resolve issues professionally and promptly, while contributing to team goals and adhering to company values and the agreed-upon work schedule.
Requirements
- At least 2 years of previous experience in Credit and Collections or Accounts Receivable.
- Associate’s degree or equivalent from a college or university accredited by the U.S. Department of Education, with specialization in Accounting, Finance, or Business; equivalent combinations of experience and education will be considered.
- Strong aptitude for and proficiency navigating Microsoft Word, Excel, and Outlook.
- Ability to prioritize and handle multiple tasks and changing priorities.
- Maturity in judgment, commitment, dependability, and punctuality.
- Ability to achieve results independently and through others by fostering teamwork and cooperation.
- Exceptional organizational and time-management skills, with strong attention to detail.
- Exceptional communication across email, chat, and phone.
- Must be authorized to work in the United States; employment-based immigration sponsorship and related assistance are not offered.
Responsibilities
- Manage assigned customers to ensure they maintain established credit privileges.
- Perform audits and reconciliations and resolve account issues.
- Coordinate with customers, Sales, and internal operations to resolve customer issues professionally, respectfully, and promptly.
- Process and review account adjustments, small balance write-offs, credit memos, and refunds for assigned customer accounts.
- Resolve discrepancies related to short payments, product returns, pricing, co-op, and similar matters.
- Work effectively with others to accomplish organizational goals and identify and resolve problems.
- Adhere to Visual Comfort Company Values and demonstrate commitment, dependability, punctuality, and adherence to the agreed-upon schedule.
Benefits
- Comprehensive structured training, ongoing education, and career advancement opportunities.
- Generous vacation accrual and paid time off.
- Seven paid holidays per year and two floating holidays.
- Visual Comfort covers the majority of employee medical premiums; vision and dental coverage are available starting the first of the month following the start date.
- Company-provided life insurance and short-term disability coverage.
- 401(k) plan with company matching up to 4%, available beginning the first of the month following hire.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
