A/P Vendor Rels Supv

TJX•Framingham, MA

6d•Onsite

About The Position

Leads TJX’s Vendor Relations team in managing timely and accurate payments while ensuring compliance with corporate policies, approval authority requirements, payment controls, fraud prevention procedures, and vendor validation standards. Oversees daily operations, prioritizes and allocates workload, and partners with internal and external stakeholders to resolve vendor inquiries, payment issues, escalations, and aging liabilities. Supports accurate monthly reporting and strong financial controls, and works with management on liability research, Merchandise Payables adjustments, and over/short forecasting. The role develops Vendor Relations Coordinators through coaching, training, guidance, workload management, and ongoing performance feedback. It reviews and approves work for management approval, monitors productivity and backlogs, and maintains operational reporting and metrics. The supervisor also supports audits and system testing, updates procedures, identifies process improvements, and works across business teams to improve operational efficiency and the vendor experience. The position works with Merchandising to propose settlement options and communicate vendors’ overall account activity. It serves as an escalation point for complex vendor concerns and partners with AP, Merchandising, Vendor Master, Distribution Centers, Logistics, Financial Control, and third-party partners to resolve invoice and payment issues. The role identifies trends and root causes involving payment concerns, invoice submissions, chargebacks, and vendor onboarding to help reduce recurring issues.

Requirements

Bachelor’s degree in Business or equivalent Finance job experience.
Strong leadership skills.
Ability to work independently and as part of a team in a fast-paced environment.
Strong problem-solving skills.
Strong oral and written communication skills.
Strong organization, prioritization, and multitasking skills.
Good follow-through skills.
PC spreadsheet and computer knowledge.

Responsibilities

Support and review Vendor Relations Coordinator work; review, approve, and submit work to management for approval.
Monitor workloads and reassign resources as needed to ensure tasks are completed on time.
Coach, train, guide, and provide performance feedback to associates and coordinators.
Review and reconcile productivity and backlog data for accuracy.
Keep debit balances and liability balances to a minimum.
Update department procedures and recommend operational efficiency improvements.
Participate in systems projects and testing and respond to audit requests as needed.
Partner with internal and external contacts to obtain approvals and resolve invoice and payment issues.
Work with Distribution Centers, Logistics, Financial Control, third-party partners, and other business teams to resolve issues.
Work with management on liability research, Merchandise Payables adjustments, and over/short forecasting.
Work with Merchandising to propose settlement options and communicate overall account activity to vendors.
Lead daily Vendor Relations operations, overseeing vendor inquiries, payment escalations, and service-level performance.
Serve as the primary escalation point for complex vendor concerns and coordinate issue resolution across AP, Merchandising, Vendor Master, and other teams.
Identify trends, root causes, and process improvements concerning payment concerns, invoice submissions, chargebacks, and vendor onboarding.
Maintain compliance with AP policies, payment controls, fraud prevention procedures, and vendor validation standards, with accurate documentation and operational consistency.
Develop and maintain operational reporting and metrics for inquiry volume, escalation trends, resolution timelines, chargeback activity, and team effectiveness.
Complete special projects as assigned.