RS Service Team Supv A&P

Gulfstream•Savannah, GA

3d•Onsite

About The Position

The RS Service Team Supervisor A&P assists the Service Team Manager in planning, scheduling, organizing, coordinating, and supervising projects and labor hours to meet the master schedule. The position manages and mentors subordinate personnel and is responsible for team safety, work quality, engagement, collaboration, and employee development. The supervisor helps establish departmental goals aligned with organizational goals and supports the team in meeting performance expectations. The role coordinates with support departments to ensure materials and equipment are available, manages workflow to meet customer outdates, monitors project estimates and technician hours, and ensures work complies with repair station procedures, corporate policies, site operating procedures, Federal Aviation Regulations, and other regulatory requirements. The position also supports customer communication, safety audits, performance discussions, onboarding, and continuous improvement.

Requirements

High school diploma or GED.
Two years of related technical aviation maintenance experience.
FAA Airframe and Powerplant (A&P) license.
Demonstrated leadership ability.
High degree of integrity.
Strong verbal and written communication skills.
Ability to interact effectively with internal and external customers to support projects and assist with troubleshooting aircraft systems as requested.
Ability to read, write, speak, and understand English.

Responsibilities

Ensure accurate, meaningful communication between leadership and the team.
Deliver timely progressive counseling when needed to maintain safety, compliance, and appropriate behavior.
Conduct regular contribution and development discussions, including end-of-year discussions and one-on-ones, and support development investment for team members.
Establish and cascade departmental goals aligned with organizational goals; communicate performance expectations and support the team in meeting department goals.
Coordinate with support departments to ensure materials and equipment are available.
Ensure work complies with the Repair Station Manual, corporate policies, site operating procedures, FARs, and other regulatory mandates.
Conduct daily safety audits to support site safety goals and initiatives.
Manage workflow to meet customer outdates.
Close the loop with the Service Team Manager on team feedback and customer communications.
Manage project estimates and communicate or escalate new squawks and related labor estimates to the Service Team Manager.
Back up the Service Team Manager in communicating completed work, discrepancies, and estimates to customers; the off-shift supervisor is the primary customer point of contact.
As the off-shift supervisor, serve as the main contact for hangar or weather-related emergencies, injuries, and aircraft damage; serve as the MAZE for hangar evacuations and help identify and resolve facility repairs.
Review daily job charging and review and control technician and lead hours.
Resolve warranty claim issues with aircraft, engine, or APU manufacturers and vendors when required.
Institutionalize Lean and continuous improvement.
Assist the Service Team Manager with hiring and onboarding as required.
Perform other duties as assigned.