A/P Vendor Rels Supv

The TJX Companies, Inc.•Framingham, MA

7d•$76,800 - $97,900•Onsite

About The Position

The A/P Vendor Relations Supervisor leads the Vendor Relations team and oversees the timely, accurate payment of approximately $18 billion annually, ensuring compliance with corporate policies and approval authority requirements. The role manages daily operations, prioritizes and assigns workload, and works with internal and external stakeholders to resolve vendor inquiries, payment issues, and aging liabilities. It develops team performance through coaching, training, and feedback, while maintaining accurate monthly reporting and strong financial controls. The supervisor leads vendor inquiry and payment escalation operations, serves as an escalation point for complex concerns, and partners with Accounts Payable, Merchandising, Vendor Master, Distribution Centers, Logistics, Financial Control, and third-party partners. The role supports liability research, Merchandise Payables adjustments, Over/Short Forecasting, settlement discussions, system projects and testing, audits, process improvements, and reporting on team and vendor-service performance.

Requirements

Bachelor’s degree in Business or equivalent Finance job experience.
Strong leadership skills.
Ability to work independently and as part of a team in a fast-paced environment.
Strong problem-solving skills.
Strong oral and written communication skills.
Strong organization, prioritization, and multitasking skills.
Good follow-through skills.
PC spreadsheet and computer knowledge.

Responsibilities

Lead daily Vendor Relations operations, overseeing vendor inquiries, payment escalations, service-level performance, and timely issue resolution.
Manage team workload, reassign resources as needed, and ensure tasks are completed accurately and on time.
Review and support Coordinators’ work, approve and submit work to management for approval, and reconcile productivity and backlog data.
Coach, train, develop, and provide performance feedback to Vendor Relations Coordinators.
Serve as the primary escalation point for complex vendor concerns and partner with internal teams and third parties to resolve issues.
Work with Merchandising to propose settlement options and communicate vendors’ overall account activity.
Work with Management on liability research, Merchandise Payables adjustments, and Over/Short Forecasting.
Maintain debit and liability balances at a minimum and ensure compliance with AP policies, payment controls, fraud prevention procedures, and vendor validation standards.
Update department procedures and recommend operational efficiency improvements.
Identify trends, root causes, and process improvements related to payment concerns, invoice submissions, chargebacks, and vendor onboarding.
Develop and maintain operational reporting and performance metrics for inquiry volumes, escalations, resolution timelines, chargeback activity, and team effectiveness.
Participate in system projects and testing and respond to audit requests as needed.
Complete special projects as assigned.