A-Level/Master Automotive Technician

Asbury Automotive • Midlothian, VA

14d • $32 - $46

About The Position

Crown Automotive, part of Asbury Automotive Group, is seeking a Master or Level “A” Service Technician to diagnose and repair customer vehicles. The technician handles complex work involving major components, including diagnosing, removing, and replacing parts. The role calls for extensive experience with a particular manufacturer line and manufacturer certifications covering areas such as engine mechanical systems, engine controls, electrical systems, hydraulic brakes, suspension, heating and air conditioning, instruments and gauges, drivability, intermittent issues, and noises.

The technician performs repairs to dealership and factory standards, checks vehicles for additional safety or service needs, documents work and recommendations, communicates repair needs and timing to service advisors, and supports customer satisfaction goals. The role also includes road testing when appropriate, completing warranty documentation, using handheld diagnostic devices, helping fellow technicians diagnose vehicles, and training novice team members. Technicians must maintain proficiency through assigned and manufacturer-sponsored training and comply with applicable laws, safety procedures, and company policies.

Requirements

• Previous automotive technician experience.
• Basic tools.
• Strong technical and mechanical skills.
• Ability to work repetitively on complex tasks.
• Ability to work as a team player.
• At least 18 years of age.
• Valid driver’s license.
• Ability to pass pre-employment background and drug screening.

Nice To Haves

• ASE certifications are heavily preferred.
• Manufacturer certifications are heavily preferred.

Responsibilities

• Perform repair-order work efficiently and accurately in accordance with dealership and factory standards.
• Inspect assigned vehicles to determine whether additional safety or service work is required or recommended.
• Complete a multi-point inspection form for each vehicle.
• Document work performed and recommended on assigned repair orders.
• Communicate with the service advisor when additional work is needed or repairs cannot be completed within the promised time.
• Maintain technician proficiency in accordance with Asbury standards.
• Conduct road tests to determine needed work and, when necessary and practical, confirm successful repairs.
• Complete product and technical training assigned by the manufacturer and management.
• Participate in manufacturer-sponsored training programs and schools to expand knowledge of new technology.
• Maintain the manufacturer Customer Satisfaction Index at or above Asbury’s specified district, regional, and national goals.
• Complete work, notations, and timekeeping required for warranty repair orders and warranty claims.
• Report situations or conditions that could jeopardize the safety, welfare, or integrity of the dealership, its customers, or employees.
• Diagnose and repair automobiles and light trucks at all levels.
• Use handheld devices to diagnose malfunctions.
• Assist fellow shop technicians with vehicle diagnosis.
• Participate in training and developing novice team members and technicians.
• Ensure customer vehicles are returned as clean as they were before service.
• Complete required training and comply with regulations, including hazardous-waste disposal and OSHA Right-to-Know requirements.
• Comply with applicable laws and company policies for safeguarding customer vehicles, property, and information.

Benefits

• Weekly pay.
• $32–$46 per hour, dependent upon experience.
• Paid holidays and paid time off.
• Paid training.
• Stock awards for eligible management and front-line team members.
• Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans.
• Up to 12 weeks of paid pregnancy leave (disability leave).
• Paid parental leave.
• Health savings accounts.
• Flexible spending accounts.
• Short-term and long-term disability plans.
• Whole life and term life insurance.
• 401(k) with company match.
• Pet insurance.
• Digital career path tool.
• Continuous training through Asbury’s Internal Learning Management System.
• Professional growth and development opportunities.
• Technician student loan relief resources.
• Employee assistance program.
• Employee discounts on parts and service repairs.
• Scholarship awards.
• Paid volunteer hours through community service initiatives.
• Employee referral program with bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed