911 Telecommunicator

Ramsey County • (Ramsey County Emergency Communications Center) Saint Paul, MN

9d • Onsite

About The Position

The current vacancy is in the Emergency Communications Department. The eligibility list created by this vacancy may be used to hire other vacancies in the department. Answer 9-1-1 emergency and non-emergency calls from the public, the interdepartmental calls from police, fire and ambulance services, and calls from other public safety agencies. Monitor four to six computer screens, while efficiently gathering, prioritizing, and documenting caller information. Provide callers with the appropriate advice or referral, or initiate police, fire, and/or emergency medical (EMS) services to the caller. Perform data channel duties when scheduled. Operate Computer Aided Dispatch (CAD), 800 MHz radio, multiple sophisticated communications equipment systems, and perform related duties as assigned.

Requirements

• High school graduation or equivalent.
• Two (2) years of customer service experience; or one (1) year of experience where providing service for police, fire and EMS services was the primary responsibility.
• Equivalent combination of education and related experience.
• Finger printing: The Bureau of Criminal Apprehension (BCA) and the FBI require the Emergency Communication Center (ECC) to submit fingerprint cards of new employees and to keep them on file for every employee that has access to their databases.
• Bureau of Criminal Apprehension (BCA): Certification by the Bureau of Criminal Apprehension (BCA) for authorized access to the Portals/MNJIS (Minnesota Justice Information System) computer system required after hire and the ability to maintain this certification every two (2) years.
• The examination process will consist of a training and experience rating, comprised of the questions in the attached supplemental questionnaire.
• Applicants who pass the examination within the top 30 will be forwarded to the department for further consideration.
• Criminal Background Checks: All employment offers are conditioned upon the applicant passing a criminal background check.
• E-Verify Participation: Ramsey County participates in the federal E-Verify program.

Nice To Haves

• None.

Responsibilities

• Operate multi-line 9-1-1 emergency phone system; respond to emergency and non-emergency calls by either handling directly or transferring to appropriate agencies.
• Operate TDD/TTY.
• Condense large amounts of information into readable, sensible typed remarks in a timely manner and use appropriate acronyms and codes essential to appropriate call processing.
• Maintain familiarity with the standard operating procedures and appropriate manuals that provide thorough knowledge of Emergency Communications Center operations and procedures.
• Access and operate multiple federal, state and local data base systems to query, enter, modify, clear and cancel information as requested.
• Compose and/or send various teletypes or comprehend and process correctly those received.
• Provide excellent customer service to community members and law enforcement requests for information.
• Comprehensive knowledge of the geography of all agencies served including the location of streets, important structures and landmarks.
• Ability to use a computerized map.
• Prioritize and effectively relay requests by radio, phone, electronic format or fax from law enforcement personnel, or other public safety agencies.
• Contact outside public service divisions as requested and relay response information as required.
• Provide on-going timely updates within CAD for law or fire dispatcher or responding field personnel as you receive information.
• Keep supervisor advised of operational needs.
• Testify in court when required.
• Deal with sensitive information in a discreet and professional manner by maintaining confidentiality.
• Must be reliable and dependable and report for work on a consistent and predictable basis.
• May train new employees and provide coaching and complete daily observation reports.

Benefits

• Ramsey County provides equal access to employment, programs, and services without regard to race, color, creed, religion, age, sex (except when sex is a Bona Fide Occupational Qualification), disability, familial or marital status, sexual orientation or gender identity, public assistance status, place of residence, political affiliation, or national origin.
• Ramsey County is deeply committed to advancing racial equity and promoting diversity and inclusion within all areas of its workforce.
• The county strives to be equitable, inclusive, transparent, respectful, and impactful in how we serve and engage with residents, as well as Ramsey County employees.
• Advancing racial equity ensures all people who need access to opportunities and services we provide will receive them.
• Racial equity is achieved when race can no longer be used to predict life outcomes, and outcomes for all are improved.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED