911 Operations Supervisor - Paramedic

AmeriPro Health LLC•Cleveland, TN

About The Position

AmeriPro Health is seeking a 911 Operations Supervisor to oversee daily EMS field operations when senior management is absent. The supervisor ensures adequate coverage, compliance with patient care protocols, and operational efficiency, and serves as a liaison between field staff and other departments. The role requires leadership, organization, and the ability to respond to critical incidents. The supervisor also performs duties outlined in the Paramedic Job Description as required. The position works a 24/48 shift. The supervisor responds to calls when they are the closest resource and has mandatory response obligations based on call acuity, including DOA, multi-system trauma, and life-threatening emergencies. The supervisor may respond to scenes with crews and assume the transport sector officer role, coordinating ambulance transport during a Mass Casualty Incident. AmeriPro Health describes its environment as supportive and focused on training, career pathways, innovation, and excellence. It offers industry-leading pay from day one, comprehensive benefits, and state-of-the-art ambulances and technology.

Requirements

At least 2 years of experience, preferably in the EMS field.
High school diploma, GED, or equivalent qualification.
Current State Paramedic licensure in good standing.
Current National Registry NREMT certification if required by the state.
Current CPR certifications: BLS, ACLS, PCC/PALS, and PHTLS/BTLS.
Valid State driver's license.
FEMA IS-100, IS-200, IS-700, and IS-800 certifications.
Current Ventilator certification, renewed every three years.
Excellent organizational and leadership skills.
Proven ability to collaborate in a team.
Effective written and verbal communication, including proper spelling and grammar.
Ability to comprehend and execute instructions in English.
Ability to handle, feel, reach, and operate specialized equipment, handle materials, and perform direct patient care activities.
Ability to frequently stand and walk, and occasionally sit, climb, balance, or stoop.
Ability to frequently lift and/or move up to 180 pounds and occasionally lift and/or move up to 300 pounds with appropriate assistance.
Vision abilities including close, color, peripheral, and depth vision, and ability to adjust focus.

Responsibilities

Supervise day-to-day field operation employees in the absence of senior management.
Ensure field employees have the equipment required to perform their assigned duties.
Serve as a liaison between field staff and departments including Training, CQI, Payroll, Human Resources, Billing, and Communication.
Prepare paperwork concerning mechanical breakdowns, accident investigations, exposures, daily shift activities, and other incidents.
Maintain the daily schedule and address discrepancies.
Maintain training records, maintenance records, and required state-specific records.
Ensure units have adequate supplies and that supplies are ordered.
Ensure assigned employees adhere to policies, procedures, guidelines, directives, standards, and Patient Care Protocols.
Assist the Director in evaluating assigned employees, maintaining attendance records, and ensuring employees maintain required certifications.
Supervise and monitor deployment and the efficiency of the established system.
Perform Paramedic Job Description duties as required.
Perform duties in accordance with established financial and operational plans and goals for cost effectiveness and efficient management.
Respond to scenes with crews and assume the transport sector officer role, coordinating ambulance transport during a Mass Casualty Incident.
First-respond to calls when the supervisor is the closest resource and meet mandatory response requirements based on call acuity.

Benefits

Personal Time Off starting at 2 weeks and increasing with tenure.
Medical, dental, vision, short-term disability, life, accident, critical illness, and hospital indemnity benefits.
Employer-paid Basic Life and AD&D.
Employer HSA contribution of $600 with an HDHP.
401(k) employer match of 50% up to the first 6% of eligible compensation.
Employee Assistance Programs (EAP).
$5,000 tuition reimbursement for professional development.
Opportunities for career advancement.
Flexible scheduling options.
Competitive compensation.