911 Dispatcher- Full-time

Green County•Monroe, WI

2d•Onsite

About The Position

Full-time 911 Dispatcher position. This role involves answering emergency and non-emergency calls for law enforcement, fire, and emergency medical services county-wide. Dispatchers determine the nature and location of emergencies, prioritize calls, and dispatch appropriate agencies according to established policies and procedures. They provide detailed information to responding units, maintain awareness of unit locations, and keep logs of all activities. Additionally, dispatchers assist the public in the Sheriff's Office lobby, perform criminal history checks through NCIC and NCJIS systems, collect statistical data, and update databases. They operate the TIME System and other databases, enter, clear, maintain, and validate agency warrants, coordinate with other agencies, and maintain statistics on warrants and extraditions.

Requirements

Minimum 20 years of age
U.S. citizen
No felony or domestic crime convictions
High school diploma or equivalent
Self-motivated
Detail oriented
Ability to work independently
Basic office skills
Basic computer skills
Basic written skills
Ability to promptly verbally communicate accurate information in stressful situations
Completion of an on-the-job training program upon employment
Completion of related recertification requirements upon employment
Successful applicants may be required to complete a written test, oral interview, and background investigation (these may be waived if currently employed and performing the described duties).

Responsibilities

Answering emergency and non-emergency calls for law enforcement, fire and emergency medical services county-wide.
Determining the nature and location of emergencies and their priority.
Dispatching appropriate agencies in accordance with established agency policies and procedures.
Providing detailed call information to responding units.
Maintaining the status and awareness of all unit locations.
Maintaining a log of all aforementioned information.
Assisting the public in the lobby of the Sheriff’s Office.
Performing inquiries and criminal history checks for law enforcement county-wide through NCIC and NCJIS systems.
Collecting statistical data for reports.
Updating and ensuring the accuracy of the database.
Operating the TIME System and other databases.
Entering, clearing, maintaining, and validating agency warrants.
Coordinating efforts with other agencies.
Maintaining statistics on warrants and extraditions.