911 Dispatcher

Kanabec County•Mora, MN

2d•Onsite

About The Position

The 911 Dispatcher is responsible for the communication between the public and the law enforcement officers, ambulances and fire departments. A thorough background check will be done on all finalists.

Requirements

High School graduate or the equivalent
1-2 years experience in customer service/secretarial/medical
No felonies or gross misdemeanors
Valid driver’s license
Must maintain CJIS, BCA, and CPR certification.
Must maintain ProQA medical dispatch requirements and certifications

Nice To Haves

Maintain overall jail security, including key control.

Responsibilities

Operate computer, telephones, radio, doors, visitation system, and intercoms simultaneously.
Answer emergent and non-emergent phone calls; and respond to duress alarms.
Dispatch appropriate units to calls, including law enforcement, fire, and EMS.
Accurately create and complete ICRs for report based calls.
Provide pertinent pre-arrival information to all units.
Receive findings from units on scene to determine need for additional resources.
Dispatch additional resources via radio, phone, pagers, and teletype.
Maintain LE and medical safety by performing timely status checks.
Maintain RMS with accuracy and completeness.
Prioritize calls.
Direct and assist public.
Monitor and control security interlocks and cameras building-wide and specific areas of the courthouse.
Maintain and monitor communication with Jail staff including phone, radio, and intercom calls.
Oversee persons entering and exiting the jail/jail lobby.
Dispatch EMS services for their calls of service.
Maintain computer log of all non-ICR information received.
Enter, validate, and maintain restraining order and warrant files.
Search Statewide Supervision site for criminal history and active supervision.
Run Criminal Histories
Provide information/communication/data to Law Enforcement and other Law Enforcement personnel/agencies.
Maintain cleanliness in the Dispatch Center.
Daily pager tests.
Respond to intercom calls from inmates.
Oversee and conduct transport of inmates.
Direct public to appropriate agency or person to help locate information.
Answer questions from the public requiring knowledge of law.
Update, cancel, and validate CJIS files.
Receive bail/bond funds; accurately receive and record financial transactions, and ensure compliance with cash-handling policies and procedures.
Monitor weather and alert proper units in the event of a weather emergency.
Provide answering service for Mora Public Utilities and East Central Electric.
Activate and deactivate civil defense sirens.
Perform radio checks.
Conduct pat-down searches on inmates.
Assist jail when needed.
Performs related duties as required.
Develops, maintains a thorough working knowledge of, and complies with all departmental and applicable County policies and procedures.
Demonstrates regular and reliable attendance and punctuality.
Performs all duties as required in a safe and efficient manner.
Demonstrates by personal example the qualities inherent in public service, excellence, and integrity expected from all staff.
Develops respectful and cooperative working relationships with co-workers, including willing assistance to newer staff so job responsibilities can be performed with confidence as quickly as possible.
Confers regularly with and keeps immediate supervisor informed of all important matters which pertain to the applicable job functions and responsibilities.
Represents Kanabec County in a professional manner to the public, outside contacts and constituencies.