911 Dispatcher

Polk County•Balsam Lake, WI

1d•Onsite

About The Position

Join our team as a 911 Communications Officer and be the lifeline between help and those in need. As a crucial part of our emergency response system, you will receive and prioritize calls, dispatch appropriate services, and provide vital instructions to callers. We’re seeking individuals with strong communication skills, the ability to stay calm under pressure, and familiarity with emergency communications systems. If you’re ready to make a difference and contribute to community safety, apply now! Join us in being the voice of hope in times of crisis.

Requirements

Individual must be able to demonstrate aptitude and skills directly related to this position through computerized, standardized pre-employment assessments.
Individual must be free of unpardoned felony convictions.
Individual must pass a standardized psychological screening for Communication Officers
High School Graduate, GED, or HSED.
Associate degree in a related discipline or equivalent combination of education and work experience.
Integrity/Honesty - Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct, maintains confidentially, and understands the impact of violating these standards on an organization, self, and others; is trustworthy.
Accountability - Assumes responsibility for successfully accomplishing work objectives and delivering results; setting high standards of performance for self and others.
Quality Customer Service and Community Relations - Anticipates and strives to meet the needs of both internal and external stakeholders (employees, contracted staff, residents, families, and other internal and external clientele). Delivers high-quality services; is committed to continuous improvement. Communicates/Interacts with members of the public and other key stakeholders in a way that elicits positive response and participation, which on occasion, may include interaction either one-on-one or with several stakeholders at one time to present information and/or represent the facility's interests.
Communications – delivers clear, effective communication and takes responsibility for understanding others
Written and Verbal Communication Skills - Recognizes or uses correct grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a brief, clear, and organized manner; produces written information, which may include technical material, that is appropriate for the intended audience.
Judgment and Decision Making - Accurately assesses situations, seeks new information if necessary, and applies all available information to reach sound conclusions/formulate effective response. Requires little guidance for responding to a wide range of complex situations with far-reaching and/or enduring consequences.
Stress Tolerance - Maintains effective performance when under pressure, confronted with opposition or criticism, and/or when the situation is dangerous. Ability to continue performance of duties in times of insufficient staff or resources, fluctuation or uncertainty of direction or role, and times of encountering disagreements or criticism when performing duties. Presentation and defense of position in a public forum, which at times entails facing opposition, may be required.
Interpersonal Relations - Develops and maintains effective relationships with others; relates well to people from varied backgrounds and in different situations; shows understanding, courtesy, tact, empathy, concern, and politeness.
Flexibility - Is open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity.
Must obtain and maintain Basic TIME System Certification
Must obtain and maintain an Advanced TIME System Certification
Must obtain and maintain certification in Emergency Medical Dispatch and CPR

Nice To Haves

Familiarity with emergency communications systems.

Responsibilities

Answer urgent calls from the public and become the lifeline between help and those in need.
Swiftly assess emergencies, dispatching the right heroes – police, fire, medical to the rescue!
Your quick thinking and precise instructions could be the difference between chaos and calm.
Receive and prioritize calls, dispatch appropriate services, and provide vital instructions to callers.
Responsible for comprehensive knowledge of department responsibilities and programs in order to answer general internal and external customer questions; ascertains the appropriate contact within the department or county, or refers to an outside source in an efficient, professional manner
Efficiently and accurately receive, initiate and document telephone, radio and computer communications
Create and maintain accurate records providing documentation for all events and occurrences within the Emergency Communications Center
Enter, verify and remove data from multiple proprietary software systems and national databases
Evaluate, prioritize and disseminate information to proper authorities in an efficient and effective manner
Recognize and properly respond to multiple and simultaneous events
Communicate at all times in a professional and courteous manner
Effectively present information and respond to questions, including ability to testify in court when necessary
Interpret messages, analyze distance and time periods, and utilize map data to identify addresses and the geographic layout of Polk County
Adhere to Department's confidentiality policy
Provide backup to peers during periods of absence and during peak workloads as directed to meet staffing needs of the 24/7 Emergency Communications Center
Fulfills the department's mission and purpose