911 Dispatcher

City of Grand Junction•Grand Junction, CO

10h•$28 - $32•Onsite

About The Position

As a 911 Dispatcher with the Grand Junction Regional Communication Center, you will contribute to the safety of our community by receiving incoming calls and performing dispatching activities for police, fire, and ambulance services. If you would like to join an experienced emergency communications team that values its employees, offers training and advancement opportunities, and is committed to providing the highest quality of service, we invite you to apply today. The Grand Junction Regional Communication Center (GJRCC) serves multiple highly-respected law enforcement and fire/EMS agencies that use state-of-the-art equipment and modern tactical response techniques to provide the highest level of service to the citizens of Mesa County, Colorado. You’ll be part of a team of professionals who work to improve the lives of those in their community. We are an IAED ACE-accredited center, and our training program is APCO-certified through the Agency Training Program Certification, and we work with national and state professional associations to equip us to serve our citizens. Finally, the GJRCC values its employees by providing paid training, a supportive culture, and opportunities for professional development and career advancement. As the first contact point with the public via the 911 and non-emergent telephone and text lines, the 911 Dispatcher must obtain information from callers who are requesting police, fire, ambulance, and other emergency services. This position is a safety sensitive position, which means you will be subject to random drug screens due to the nature of the work performed.

Requirements

High School diploma or equivalent.
Type 3,000 kph (50 wpm).
Excellent interpersonal and communication skills.
Good moral character, judgment, and decision-making skills.
High attention to detail and ability to multi-task.
Ability to work varying shifts, including day, swing, graveyard, holidays, and weekends as assigned.
Ability to work required overtime when necessary.
Ability to pass a background investigation that meets all local, State, and Federal requirements.

Responsibilities

Answering emergent and non-emergent calls for service while simultaneously recording information.
Calming, negotiating, advising, and otherwise communicating with the caller to obtain the necessary information to determine both the nature of the call as well as what resources to send.
Coordinating and relaying information and assistance requests to the appropriate law enforcement, fire, or emergency medical service agency.