911 Dispatcher

City of Cedar Rapids • Police- 505 1st St SW Cedar Rapids, IA

15h • Onsite

About The Position

The first-line public safety professional that serves as the first of the first responders, responding to every class of emergency for which public safety services are requested. The Public Safety Telecommunicator’s primary responsibility is to receive and process emergency and non-emergency calls for police, fire, emergency medical and other public safety services via telephone and other communication devices. Work is performed under immediate supervision but has some discretion in sending information or dispatching personnel, within closely prescribed and established procedural guidelines.

Requirements

• Graduation from High School or GED
• Experience in dispatching or in customer service, preferred
• Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work
• Excellent written, verbal and interpersonal communication skills
• Proficiency with Microsoft Office
• Ability to work collaboratively with diverse populations
• Must be able to obtain National crime Information Center (NCIC) within six months from date of hire
• Must successfully complete NCIC background check, polygraph examination and be fingerprinted upon acceptance of offer of employment
• Pass and maintain the following within on year: CPR, Medical Dispatch, Emergency Fire Dispatch and Emergency Police Dispatch

Responsibilities

• Processes emergency and non-emergency calls for service while controlling the caller, collecting event specific information, assessing the information, selecting the proper call type and causing the appropriate response
• Interacts with the Computer Aided Dispatch (CAD) system including accurate data entry, effective screen navigation, prompt information retrieval and system integration
• Communicates with emergency personnel on the City’s 800 MHz radio system by the appropriate use of talk groups or frequency coordination
• Demonstrates an understanding of the applicability of the incident command/management system, as authorized by the Joint Communications Agency /Police and Fire policy / procedure
• Performs all work duties and activities in accordance with City policies, procedures and safety practices
• Attends work regularly at the designated place and time
• Supports continuous process improvement initiatives
• Performs related work as required

Benefits

• Shift Differential Additional $0.35 per hour for employees who are working the 3:00pm-11:00pm shift at straight time and $0.40 per hour for employees who are working the 11:00pm-7:00am shift at straight time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED