911 Dispatcher
IntelliPro Group Inc.•Norfolk, VA
•$25 - $29•Onsite
About The Position
Gathers and analyzes customer calls and various computer data to determine location and cause of power outages. Efficiently dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations. Performs callouts in ARCOS for service restoration, emergencies, planned overtime, and fill-shifts.
Requirements
- Ability to handle multiple tasks from start to finish, prioritizing and handling constantly changing priority levels
- Ability to work under pressure and make well thought out decisions
- Ability to analyze large subsets of data from multiple information sources and determine and create appropriate action plans
- Strong Customer service skills with prior experience in a long-term hands-on operations analyst role supporting internal and external clients
- Prior dispatch skills (911 operations centers, utilities operations centers, etc.)
- Strong communication skills both verbal and written
- Ability to lead, collaborate, or work effectively in a variety of teams, including multi-disciplinary teams
- Minimum High School Diploma/GED
Nice To Haves
- Hands on dispatch/operations center experience
- Prior utilities operations center experience or 911 operations center experience as an operations analyst
Responsibilities
- Handle multiple tasks from start to finish, prioritizing and handling constantly changing priority levels.
- Work under pressure and make well thought out decisions.
- Analyze large subsets of data from multiple information sources and determine and create appropriate action plans.
- Provide strong customer service skills with prior experience in a long-term hands-on operations analyst role supporting internal and external clients.
- Perform dispatch duties in 911 operations centers, utilities operations centers, etc.
- Communicate effectively both verbally and in writing.
- Lead, collaborate, or work effectively in a variety of teams, including multi-disciplinary teams.
- Gather and analyze customer calls and various computer data to determine location and cause of power outages.
- Dispatch first response personnel and repair crews to provide quick and logical response to outages and emergency situations.
- Perform callouts in ARCOS for service restoration, emergencies, planned overtime, and fill-shifts.
Benefits
- Comprehensive benefits package
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
