3rd Party Debt Collections Representative

Capital Management Services • Buffalo, NY

1d • Onsite

About The Position

Debt Collections Representative – Hourly Pay + Unlimited Monthly Bonuses
Buffalo, NY
CMS is hiring Full-Time Debt Collections Representatives to join our growing team in Buffalo. In this role, you will work in a third-party collections environment, partnering with customers to resolve past-due accounts through respectful, compliant, and solution-focused conversations.
As a third-party agency, we represent a variety of clients, giving you exposure to different account types and helping you build valuable collections and negotiation skills.
With over 20 years of success in the Buffalo area, CMS offers the stability, support, and earning potential collectors are looking for. This is a great opportunity for both experienced collectors and motivated candidates looking to start a career in collections.
Now Hiring – Paid Training Starts April 20, 2026
Start your new career with fully paid, hands-on training-no prior collections experience required.

Requirements

• Strong communication and negotiation skills
• Professional and confident phone presence
• Ability to remain empathetic, respectful, and compliant on every call
• Collections or call center experience preferred, but not required

Responsibilities

• Handle inbound and outbound calls for third-party client accounts
• Work with customers to create realistic and manageable payment solutions
• Maintain strict compliance with FDCPA and all applicable regulations
• Accurately document account activity and payment arrangements
• Meet or exceed performance and quality goals

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with company participation
• Paid Time Off (PTO)
• Fully paid training
• Stable, long-term career opportunity

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree