3rd Party Collector

First Credit Services•Columbus, GA

2d•Remote

About The Position

The Collector will identify delinquent accounts, locate, and notify customers of their delinquent status, initiate appropriate action to recover balances, and maintain all related records. This position is work remotely from home and offers top pay and commission for top collectors.

Requirements

Excellent verbal and written skills
Basic understanding of the Fair Debt Collection Practices Act (FDCPA) and state and federal laws pertaining to collection activities
Excellent organizational skills with great attention to detail
Ability to keep information confidential
Professional demeanor and dependable work ethic
Ability to exercise integrity and discretion
Ability to remain professional in tense situations
Ability to work in a fast-paced environment
Ability to multi-task
Associate or Bachelor's degree from an accredited college or university
Minimum 2 years’ experience in a collections agency or related industry

Responsibilities

Making outbound calls to client portfolio customer accounts
Receiving inbound calls to discuss customer accounts
Negotiating payment from customer
Monitor the status of delinquent accounts
Records payments made to the customer’s account
Investigates disputes balances; where appropriate, corrects errors such as misapplied payments, reversed late charges, direct deposit errors, or overpayments from insurance
Ensures the security of customer files and delinquent account reports
Performs other duties as necessary