First Party Collector

Altus Commercial Receivables • Metairie, LA

2d • Remote

About The Position

Altus Receivables is a leading and trusted name in debt recovery and financial solutions, serving businesses across various industries with efficient B2B collections and tailored debt recovery solutions. The company is seeking First Party Collectors to join its growing team. First Party Collectors are responsible for collecting payments or resolving issues with debtors. This involves collaborating with clients, sales, and peers on delinquent accounts. The primary duties include contacting debtors by phone, mail, or email, examining their financial situation, reviewing documents/contracts, and resolving disputes to establish a resolution. Collectors must adhere to all compliance requirements and work to resolve cases until closure or escalation. This is a Remote/Telecommute position.

Requirements

• Basic proficiency with Microsoft Office, data entry and strong computer skills
• Critical Thinker
• Basic Math and Writing skills
• Strong attention to detail and goal-oriented
• Ability to de-escalate adverse situations
• Strong interpersonal, communication, and organizational skills
• Dependability

Nice To Haves

• Collections, sales, telemarketing, customer service or call center experience preferred
• Excel preferred
• Salesforce experience is a plus
• High Radius experience is a plus
• French speaker is also a plus

Responsibilities

• Minimum of 80 outbound/inbound calls
• Negotiate payment in full or secure a payment arrangement
• Create a sense of urgency on non-paying debtors
• Work closely with Client Support Representative to resolve disputes
• Maintain a positive attitude
• Remain respectful to debtors & peers
• Strong work ethics and integrity
• Prioritize time management
• Remain professional at all times
• Meet/exceed monthly phone, activity & fee quota’s

Benefits

• $12.98 per hour PLUS commission and bonuses
• Benefit package with health, dental, vision, life, and disability coverage options
• 401(k) retirement plan option with company matching
• Generous paid time off policy - start with 18 days per year
• Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees