About The Position
This role would be a key role within the Fraud Operations team. Fraud Operations Specialists will make an impact by reviewing potentially fraudulent transaction activity, payment activity, customer applications, and identity theft claims while communicating with our card holders and reporting trends to leadership.
Requirements
- High School Diploma, GED, equivalent certification
- 2+ years of experience in fraud investigations related to first party fraud or synthetic ID fraud or ID theft fraud
- Ability to dive into situations to identify patterns.
- Ability to work independently to resolve cases under service level agreements
- Strong verbal and written communication skills
- Strong analytical skills, particularly to track, understand and act to meet metrics and KPIs
- Exceptional organization and attention to detail
- Emphatic commitment to personal growth and development
Nice To Haves
- Prior experience at a high-growth startup
- Financial services industry experience
Responsibilities
- Action daily applications & existing account portfolio cases pended into the first party fraud queue. Review the information elements on these cases thoroughly and decision them for first party & third party fraud as per procedures.
- Monitor live transaction activity to identify high risk transaction activity stemming from first and third party fraud scenarios.
- Manage and resolve customer dispute claims from beginning to end, communicating with the account holder, reviewing documentation, and filing claims through the appropriate portals.
- Drive improved performance on established Fraud KPI’s achieving desired function objectives to drive reduction in fraud loss while reducing disruption and improving experience for genuine applicants.
- Manage multiple tasks effectively by balancing high productivity, sense of urgency and delivering quality decisions on cases reviewed.
Benefits
- Competitive compensation and equity packages
- Leading configured work computers of your choice
- Flexible paid time off
- Fully covered, high-quality healthcare, including fully covered dependent coverage
- Additional health coverage includes access to One Medical and the option to enroll in an FSA
- 20 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents
- Access to industry-leading technology across all of our business units, stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivity
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
