3rd Party Billing Specialist

University of Colorado • Colorado Springs, CO

10d • $46,030 - $55,000 • Hybrid

About The Position

The Student Financial Services office calculates student tuition and fees, bills students, collects payments, processes financial aid disbursements and refunds, manages past-due account collections, and applies third-party sponsor payments to student accounts. The 3rd Party Billing Specialist performs professional-level third-party sponsor billing and accounting functions. The position processes military tuition assistance, Veterans Affairs Chapter 31 Veterans Readiness and Employment (VR&E) benefits, corporate and other third-party sponsorships, and related billing, reconciliation, payment, and student account activities.

The role reviews student eligibility, enrollment, charges, authorizations, and supporting documentation; prepares invoices; applies payments; researches and resolves discrepancies; and maintains accurate records in CU-SIS and applicable financial systems. It also supports compliance reviews, customer service, system testing, reporting, and process improvement. The position is hybrid, and the candidate must be available to work on campus.

Requirements

• Bachelor's degree from an accredited institution of higher education.
• Professional experience with military tuition assistance, Veterans Affairs Chapter 31 benefits, third-party sponsor billing, student accounts, or closely related student financial services functions.
• Professional experience in financial operations, accounting, bookkeeping, student accounts, bursar operations, or a related field.

Nice To Haves

• Experience processing Veterans Affairs Chapter 31 Veterans Readiness and Employment benefits.
• Experience processing military tuition assistance benefits.
• Experience working in a college or university environment.
• Experience working with veterans, active-duty military members, dependents, or military education benefits.
• Experience with third-party sponsor billing, corporate billing, workforce programs, or tuition assistance programs.
• Experience with account reconciliation, payment application, and payment research.
• Experience with CU Student Information System (CU-SIS) or Oracle Campus Solutions.
• Experience with Hyland OnBase.
• Experience with Microsoft Excel, including data analysis and reconciliation functions.
• Experience working with military, corporate, workforce, or other third-party billing portals.

Responsibilities

• Process Veterans Affairs Chapter 31 Veterans Readiness and Employment education benefits, including reviewing eligibility and documentation, calculating tuition and fees, submitting invoices and required documents, tracking authorizations and purchase orders, and resolving discrepancies.
• Process military tuition assistance benefits for eligible students, including benefits from Army, Air Force, Navy, Marine Corps, Coast Guard, ROTC, and other applicable programs.
• Review student enrollment, charges, authorizations, eligibility, and supporting documentation to determine benefit eligibility and third-party billing.
• Maintain knowledge of applicable federal and state legislation, regulations, policies, procedures, sponsor requirements, billing cycles, deadlines, payment processes, and system procedures.
• Prepare and submit invoices and supporting documentation to military tuition assistance programs, corporate sponsors, workforce programs, and other third-party funding agencies.
• Maintain sponsor billing accounts, portals, systems, information, access requirements, registrations, and documentation in accordance with sponsor requirements and University procedures.
• Apply sponsor payments to student accounts and research discrepancies between expected and received payments.
• Research and resolve discrepancies involving invoices, payments, student account charges, credits, authorizations, and outstanding balances.
• Process adjusting and correcting entries within established procedures and delegated authority to accurately reflect receivables and payments in CU-SIS and applicable financial systems.
• Audit supporting documentation, including bookstore receipts when applicable, and work with campus partners to resolve discrepancies.
• Maintain accurate student account information in CU-SIS reflecting anticipated sponsorship, military tuition assistance, Chapter 31 benefits, and other approved funding.
• Maintain records and supporting documentation for third-party billing activities and assist with compliance reviews, audits, and information requests.
• Perform assigned Student Financial Services accounting functions and analyze account and sponsor billing information to identify discrepancies and determine corrective action.
• Provide reports, data, and other information related to third-party billing activities as requested.
• Communicate with students, sponsors, military representatives, campus departments, and external partners to clarify billing requirements and resolve payment, eligibility, documentation, and account questions.
• Provide timely, professional customer service regarding third-party billing requirements, account activity, payment status, and benefit programs.
• Apply federal and state requirements, University policies, sponsor requirements, and established procedures when processing benefits and billing transactions.
• Assist with third-party billing communications, including email correspondence, informational materials, and website content, and assist with information sessions as assigned.
• Assist with CU-SIS testing and validation of third-party sponsor billing functionality when updates or process changes are implemented.
• Identify opportunities to improve processes, documentation, reporting, and system functionality and communicate recommendations to the Sponsor Billing and Accounting Program Manager.
• Use CU-SIS, financial systems, sponsor portals, Microsoft Excel, and other applicable systems to research, analyze, document, and resolve billing and student account issues.
• Develop and maintain working knowledge of applicable systems and processes to perform assigned responsibilities accurately and efficiently.
• Perform other Student Financial Services duties and projects as assigned.

Benefits

• 22 vacation days
• 10 sick days
• Paid parental leave
• 13 recognized holidays
• Bereavement leave
• Jury duty leave
• FAMLI Leave
• Medical plans with preventive care at no cost, including a yearly mental health visit
• Dental plans
• Vision plans
• Prescription drug benefits
• Health savings accounts
• Flexible spending accounts
• Life insurance
• Disability insurance
• Retirement options
• Twelve waived credits per academic year for courses at any CU campus
• Wellness programs
• Additional benefits through CU Advantage

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level