2SLGBTQ+ Support Worker, I Belong Program (Until March 31, 2028) - Full Time - Vancouver

MOSAIC•Vancouver, BC

7d•CA$29 - CA$31•Hybrid

About The Position

MOSAIC is seeking a motivated 2SLGBTQ+ Support Worker for the I Belong Program to join their Settlement and Integration team. This role involves administering program activities, providing individual support to clients, and facilitating groups and community connections for 2SLGBTQ+ newcomers. MOSAIC is committed to fostering a diverse and inclusive workplace and encourages applications from individuals of all backgrounds and abilities. The organization is a large non-profit settlement organization in Greater Vancouver, serving over 26,000 clients annually across 47 locations. They are a certified living wage employer and CARF-accredited.

Requirements

Bachelor’s Degree in a related field, certificate or diploma or course work in related fields, or a combination of training and experience in an area related to the program, project, or service.
Knowledge of programs, service linking techniques, immigrant and refugee settlement issues and needs, availability of 2SLGBTQ+ service provision in the Lower Mainland, project coordination and community development practices
At least 2 years of program coordination and program delivery in a settlement or social service field
Extensive experience in case management, facilitation, training, and public speaking
Experience with vulnerable 2SLGBTQ+ newcomers
Experience working with those from diverse cultural backgrounds
English communication skills
Cultural awareness, able to work with diverse groups
Counselling skills, able to set professional boundaries with clients
Project coordination skills
Organized, able to set priorities and meet deadlines and targets
Proficiency in MS Office suite, publish software, database(s)
Initiative
Able to work independently and with a team
Facilitation and training skills
Tactful, discrete, diplomatic, patient, flexible
Current, satisfactory Criminal Record Check required
Legally permitted to work in Canada through citizenship or permanent resident status, or a work permit that allows you to work for the duration of this position.

Nice To Haves

Lived personal experience is an asset
Ability to speak other languages is an asset

Responsibilities

Provides one to one services to 2SLGBTQ+ clients including needs assessment, information and orientation and referrals
Organize and deliver 2SLGBTQ+ group sessions
Organize language support for clients as needed
Refer ineligible clients
Determine client eligibility for case management clients
Performs outreach to clients with multiple and persistent barriers
Conducts comprehensive needs/strengths assessment for each client
Develop, revise, and support client action plans that set goals to achieve during the service period
Assist clients to achieve their action plan
Provide continuous case monitoring and follow up and prepare clients exiting the program
Collect statistical information and assist in preparation of reports to meet funder requirements
Regularly inform manager on the achievement of contractual outcomes and targets
Contribute to the development of program planning, facilitation of group work (workshops, field trips, events and social/emotional support groups for clients)
Work with MOSAIC staff across programs to refer 2SLGBTQ+ newcomers to support groups and other program activities
Publicize MOSAIC’s programs/services to 2SLGBTQ+ newcomers and regional/community stakeholders
Represent MOSAIC on the interests of 2SLGBTQ newcomers in community forums and consultations as requested by the Manager
Develop outreach/plan strategy to proactively deliver services to 2SLGBTQ+ newcomers and represent MOSAIC in the community to advocate for 2SLGBTQ+ needs
Organize partner/community events to increase referral pathways for clients, build partnerships and highlight the program
Create awareness among 2SLGBTQ+ community, immigrant community, the public, and settlement service providers on specific issues faced by isolated immigrant newcomers due to their gender identities/sexual orientations; addresses cultural sensitivity, marginalization, racism, homophobia, and transphobia
Participate in partnership, departmental, all-staff, and relevant community meetings, in- service training, and other training
Administer and support volunteers in support of group activities if necessary
Other duties, as assigned by the manager