Settlement Worker (NCBP), Full time - Fixed Term Contract until March 31st, 2028

MOSAIC•Burnaby, BC

2d•CA$29 - CA$31•Onsite

About The Position

MOSAIC is one of Canada’s largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater Vancouver and throughout BC. Since 1976, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer, we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientation, gender identity or expression (2SLGBTQI+), and racialized individuals. We have been recognized in the 2019 List of Best Workplaces™ in Canada (100-999 employees), the 2020 list of Best Workplaces Managed by Women and 2021 List of Best Workplaces™ in Canada (100-999 employees) by the Great Place to Work® Institute. Our employees benefit from many diverse perspectives, taking part in training opportunities for career growth. Today the organization engages and serves over 26,000 clients per year at 47 service and community locations in Greater Vancouver through a wide range of high-quality settlement and integration programs including services geared towards youth and family, interpretation and translation, language and workplace training, counselling, and employment. As a certified living wage employer and a CARF-accredited organization, MOSAIC is among the country’s largest immigrant-serving organizations and enjoys a superb reputation, a solid financial position, and a hugely compelling mission. We are looking for a motivated Settlement Worker to join our dedicated team! This position is based out of the Highgate, Burnaby location. Not sure if you're 100% qualified? We encourage you to apply anyway! MOSAIC is an equal opportunity employer. We encourage people from all backgrounds, spaces, and abilities to apply.

Requirements

Bachelor’s Degree in Social Services, Humanities, or Counselling or a related field, or high school completion and a certificate or diploma or course work in related fields, or a combination of training and experience in an area related to the program, project, or service.
Current and satisfactory Criminal Record Check required.
At least 2 years of experience working in community development, settlement, and/or employment programs; implementing policies and procedures, work with immigrant populations and/or diverse cultural backgrounds, and/or comparable education or other program, project or focus specialties
Completion of post-secondary education: office administration, social sciences, humanities or an equivalent combination of education and experience
Excellent knowledge of office procedures, Program/project development, community development, documentation of services and diversity, standard office equipment; case management, and specific knowledge related to the function or the focus of the program, project, or service.

Nice To Haves

Ability to speak a second language will be considered an asset
Strong communication skills
Fluency (verbal and written) in an additional language other than English would be an advantage.
Advocacy
Able to work independently and with a team
Presentation, workshop, and facilitation skills both in-person and online
MS Office suite, publishing software, database. OCMS knowledge and experience an asset
Customer service skills
Cultural sensitivity and cross-cultural counselling skills
Organized and able to set priorities and meet deadlines
Problem-solving skills
Tactful, discrete, diplomatic, patient, flexible

Responsibilities

Provide one-on-one detailed needs assessment and referrals, information and orientation, group orientation and information, guided pathway support, community connections, client outreach, service bridging, resource development, and delivery assistance to eligible clients
Assists in identifying clients’ needs and supports clients to independently access community resource
Provides one-on-one basic employment related information, support, and referrals
Providing basic information about the labour market, job search tools, and referrals to available programs
Assist clients in credential accreditation
Stay informed of current resources, trends, needs, changes, and service gaps in the general community, and in specific ethno-cultural minority communities, in addition to programs and services at MOSAIC
Accurately enter client information and services/activity information into OCMS in a timely manner
Meets minimum number of unique clients per week and program specific clients per month as assigned by the manager as part of the Funding Contract Agreement
May develop individual Work Plans showing action plan/timelines to meet unique client caseload, service objectives, output, and outcomes
Assist manager in development of Settlement Services and partnerships with service providers
Mobilize community resources and facilitate the involvement of community participants in accessing services
Develop an outreach plan/strategy to proactively deliver services to newcomers, and represent MOSAIC in the community to advocate for newcomers’ needs
Publicize MOSAIC programs/services to ethno-cultural minority communities and service providers
As requested by the manager, represent MOSAIC or the interests of the ethno-cultural minority community on community forums and consultation
Prepares reports as needed for the organization and funder of all activities and services
Other duties, as assigned by the manager