Employment Counsellor/Job Developer, WorkBC Cloverdale - Full Time -Fixed Term until March 31, 2027

MOSAIC•Surrey, BC

8d•CA$29 - CA$31•Onsite

About The Position

MOSAIC is seeking a motivated Employment Counsellor/Job Developer to join their dedicated team at the Cloverdale WorkBC centre. This is a full-time, fixed-term position until March 31, 2027. The role is a dual position responsible for supporting clients from intake through to sustainable employment. It combines client-centered case management with proactive employer engagement to achieve successful job attachment outcomes. The position assesses clients’ employability and financial needs, develops individualized action plans, and provides ongoing coaching and follow-up. It also builds and maintains strong relationships with employers to create job opportunities, coordinates placements, and supports long-term job retention. As a Subject Matter Expert (SME), this role provides guidance on WorkBC policies and systems, supports team members, contributes to continuous improvement strategies, and assists leadership in onboarding and service delivery excellence.

Requirements

A post-secondary degree, certificate or diploma in a relevant field (human resources management, career development, counselling, social work, psychology, adult education), or completion of course work in related fields, or 2 or more years of demonstrated experience in:
Working with individuals with complex barriers and a broad range of cultural backgrounds
Job coaching, counselling, or mentoring clients
Conducting and interpreting clients’ needs assessments
Implementing action plans and monitoring progress to help clients achieve sustainable employment
Providing excellent customer service and resolving issues both in person and in a virtual service delivery environment
Building partnerships with employers, community agencies and other stakeholders
Current and satisfactory Criminal Record Check required
Legally permitted to work in Canada through citizenship or permanent resident status. If you have a work permit, ensure that it allows you to work for the duration of this position.

Nice To Haves

Ability to manage a high volume caseload while meeting targets
Strong organizational and time management abilities
Able to build rapport with clients
Excellent interpersonal and written communication skills
Ability to work cooperatively in a team environment
Proficiency in Microsoft Office suite, Teams, database software, and able to operate standard office equipment
Excellent problem-solving, collaboration and organizational skills
Tactful, discrete, diplomatic, patient, flexible and possesses cultural sensitivity and excellent judgment
CCDP (Certified Career Development Practitioner) or RRP designation (or in progress) preferred
Ability to speak a second language will be considered an asset
Experience with Integrated Case Management (ICM) system will be considered an asset
A valid Class 5 Driver’s License is preferred

Responsibilities

Assess potential clients’ program eligibility for the WorkBC program and refer ineligible clients to other appropriate community resources
Interview clients and conduct a needs assessment (CNA) to understand their strengths, needs, abilities, skills, and other relevant employment-related factors to determine their employment readiness and service needs
Develop and revise action plans for clients, collaborating with clients to agree on their objectives, services, activities, and tasks
Support clients to develop a job search plan, complete their job search activities including job interview preparation, Skills enhancement, Work experience placement, Job retention and sustainment support
Maintain excellent working knowledge of local labour market trends, community resources, the needs of job seekers and employers, and effective ways to bridge their respective needs
Maintain an excellent working knowledge of local employment opportunities via cold calling, attending networking events, and engaging with local boards of trade, etc.
Coordinate employer engagement events, such as job fairs, industry presentations, work site visits, etc.
Secure placement opportunity for clients by screening them, referring resumes to employers, and following-up to ensure successful placement or to solicit feedback from employers
Provide one-to-one job sustainment support to clients (services include on-the-job coaching, relaying employer feedback and/or work site visits)
Work collaboratively with Employment Skills Facilitators to understanding clients’ needs and occupational goals and implement strategies to secure employment
Share labour market insights and job opportunities with the team and Provide backup for team members when required