About The Position

The Clerk II is expected to work closely with the administrative support staff and other laboratory staff as well as the referring health care community. This is a temporary full-time position (1.0 FTE) expected to last until March 2027. CHEO is a leading pediatric health organization with over 6,500 staff, clinicians, scientists, researchers, and volunteers dedicated to helping children and youth achieve their best lives. CHEO has transformed into an integrated child and youth health system, recognized for its clinical care, research, and education. It is ranked among the top Canadian hospitals for clinical infrastructure digitization and has been named Canada's best health-care employer by Forbes. CHEO serves over 500,000 children and youth annually from Eastern Ontario, western Quebec, Nunavut, and Northern Ontario.

Requirements

  • Police Record Check (PRC) (Essential)
  • High school diploma (Essential)
  • Excellent interpersonal and customer-service skills (Essential)
  • Excellent organizational skills and attention to detail (Essential)
  • Aptitude for databases/software packages and ability to learn new software packages quickly (Essential)
  • Ability to take initiative, work as part of a team and be flexible (Essential)
  • Previous clerical experience (Essential)

Nice To Haves

  • College diploma in Medical Administration or related field (Preferred)
  • Knowledge of medical terminology (Preferred)
  • Bilingual (English /French) (Preferred)

Responsibilities

  • Entering and verifying patient information in the appropriate software(s)
  • Obtaining missing information from referral sources as required
  • Retrieving, mailing, faxing and scanning reports, and other materials as required
  • Handling enquiries regarding the Regional Genetics Program, from the general public and health care providers
  • Triaging telephone calls appropriately depending on nature and urgency of the call
  • Filing on-site, as well as managing off-site storage of related documents
  • Working effectively as a team member within the Genetics Diagnostic Laboratory
  • Carrying out other clerical duties and related responsibilities as necessary

Benefits

  • CHEO values diversity and is an equal opportunity employer.
  • We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process and welcome interest from all qualified applicants.
  • Should you require accommodation during any phase in the recruitment process, please contact Human Resources at [email protected].
  • All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.
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