2nd Shift Print Production Associate

Computer Task Group, Inc•Jefferson City, MO

9d•Onsite

About The Position

The 2nd Shift Print Production Associate delivers contracted customer print and document services, including document assembly and finishing. The role receives, reviews, and electronically logs customer jobs; operates office and production equipment; and coordinates equipment assets and supplies at customer accounts. The associate prepares, inspects, converts, stores, and distributes print and digital materials, and helps meet production, delivery, and output requirements. The position is based in Jefferson City, Missouri, with hours of 4 p.m. to midnight, Monday through Friday, at $18 per hour. The candidate will be on their feet throughout the shift and must be able to lift up to 50 pounds. Training may be provided to a positive candidate with outstanding customer service skills. A criminal background check, education verification, and drug screen are required.

Requirements

At least one year of experience in a customer service environment.
High school diploma or equivalent.
Post-high-school technology training or equivalent experience.
Functional PC knowledge, including keyboard, mouse, drives, printers, and file navigation.
Intermediate proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
Ability to create spreadsheets, use standard formulas, sort and filter data, and create graphs.
Ability to import and export data, embed files, and move data between applications.
Ability to send and receive email, locate and save documents, and perform data entry.
Proficiency using web browsers and intranet systems, and sending documents to preconfigured printers.
Basic math skills, including division, multiplication, and percentages.
Professionalism, customer service skills, and business maturity.
Knowledge of PC connectivity to printers and printer configuration.
Excellent verbal and written English communication skills and ability to interact professionally with a diverse group.
Ability to stand throughout the shift.
Ability to lift up to 50 pounds.
Successful completion of the required criminal background check, education verification, and drug screen.

Responsibilities

Deliver intermediate contracted customer requirements, including document assembly and finishing.
Receive, review, and electronically log customer jobs as a point of contact.
Operate finishing equipment, including paper cutters, inserters, laminating equipment, and hole punchers.
Operate office and production equipment, including printers, copiers, fax machines, and scanners.
Apply asset tags to office equipment and update databases.
Track and coordinate moves, additions, or changes of office equipment assets at customer accounts.
Clean and maintain office equipment when necessary.
Process and distribute incoming and outgoing faxes, logging them for billing purposes.
Process basic forms and update information using a PC.
Wrap, pack, label, and ship finished products.
Collect and submit meter reads.
Maintain appropriate supply inventory and distribute supplies as required.
Problem-solve to complete production, delivery, and output requirements.
Perform quality inspections before, during, and after production runs.
Sort and scan hardcopy materials for digital or print formats; training may be provided.
Respond to print and copy equipment issues by contacting service personnel through PC applications.
Operate high-volume printers and copiers.
Estimate, schedule, and track incoming production jobs.
Track and store jobs for future reuse, including file backup.
Inspect files for issues such as fonts, resolution, and registration.
Index electronic materials to media such as CD-ROM, disk, or tape for reproduction or distribution.
Integrate variable data files into printed formats using provided templates.
Perform file and document conversion using standard software.
Perform operator maintenance on equipment.
Maintain reporting logs and information for billing.
Provide minimal training to end users on equipment.
May develop work processes or templates.
May operate high-volume folding and inserting mail equipment.