245D Service Coordinator

Accra•Minnetonka, MN

About The Position

The Basic 245D Service Coordinator is responsible for meeting with, setting up, and monitoring services for participant-directed Basic 245D licensed services offered by Accra through the State of Minnesota. This role involves providing customer service to participants, which includes completing intake meetings, ongoing monitoring of services, explaining Direct Support Staff (DSP) employment and timecard processes, determining Responsible Party and DSP competency, and maintaining communication with the client, their designated representative(s), and county case manager. The Service Coordinator also serves as a resource to other Accra employees regarding Basic 245D Services and is expected to stay informed about current policies and changes to rules and regulations, participating in committees and meetings to enhance their knowledge.

Requirements

Four-year degree in a field related to human services, education, or health and one year of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older, or equivalent work experience providing care or education to vulnerable adults or children
Two-year degree in a field related to human services, education, or health and two years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older, or equivalent work experience providing care or education to vulnerable adults or children
Diploma in a field related to human services, education, or health from an accredited postsecondary institution and three years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older, or equivalent work experience providing care or education to vulnerable adults or children
Minimum of 50 hours of education and training related to human services and disabilities; and four years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older under the supervision of a staff person who meets the qualifications listed above
Demonstrated knowledge of services needed by people with disabilities and the elderly in Minnesota
Demonstrated creativity, critical thinking, and problem-solving skills
Able to affect change and demonstrate positive leadership
Knowledge of federal and state statutes applicable to services for people with disabilities and the elderly in Minnesota

Responsibilities

Meeting with, setting up, and monitoring services for participant-directed Basic 245D licensed services
Providing customer service to participants, including completing intake meetings and ongoing monitoring of services
Explaining Direct Support Staff (DSP) employment and timecard processes
Determining Responsible Party and DSP competency
Maintaining communication with the client, their designated representative(s), and county case manager
Serving as a resource to other Accra employees about Basic 245D Services
Staying abreast of current policies and changes to rules and regulations related to Basic 245D services
Participating in committees and meetings to enhance knowledge