24/7 Commercial Water Heater Express Delivery & Warehouse Specialist

Ferguson Enterprises • New Hudson, MI

4d

About The Position

Ferguson is seeking a 24/7 Express Response Water Heater Delivery Team Member to handle emergency and scheduled commercial water heater deliveries, provide outstanding customer service, and maintain a safe work environment. When delivery activity is slow, the team member supports warehouse operations, including inventory cycle counts and counter replenishment.

The standard shift is 7:00 AM–3:30 PM. Weekend and weekday on-call availability, as well as after-hours availability, is required. The position involves work in warehouses, customer jobsites, and outdoor environments.

Requirements

• Valid driver’s license.
• Must be at least 18 years old.
• Ability to lift objects weighing 90+ pounds frequently and 50+ pounds occasionally.
• Ability to work independently and as part of a team.
• Willingness to participate in on-call, evening, weekend, and holiday rotations.
• Ability to safely operate warehouse equipment and delivery tools.
• Ability to work in warehouse, customer jobsite, and outdoor environments.
• Strong communication skills and a customer-focused approach.
• Ability to navigate and operate basic technology, including iPads, routing and tracking systems, delivery documentation, and electronic records.
• Must adhere to safety regulations, including proper use of personal protective equipment. This includes wearing a safety harness with a maximum weight capacity of 400 pounds.

Nice To Haves

• Prior installation and service experience within the industry is preferred.
• High school diploma or GED preferred.

Responsibilities

• Respond to emergency and scheduled water heater delivery requests.
• Safely load, transport, deliver, and position commercial water heaters.
• Verify material accuracy and inspect products for damage before delivery.
• Communicate professionally with customers, dispatch, and team members.
• Complete required delivery documentation and tracking requirements.
• Follow company safety policies and procedures.
• Perform cycle counts when deliveries are not scheduled.
• Replenish counter inventory and forward pick locations.
• Assist with additional warehouse duties as assigned.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Life insurance
• 401(k) with company match
• Mental health coverage
• Gender-affirming and family-building benefits
• Paid parental leave
• Associate discounts
• Community involvement opportunities
• Bonus or incentive plan eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed