Water Heater and Boiler Technician

Navien Inc.•Irvine, CA

1d•Onsite

About The Position

The Water Heater and Boiler Technician analyzes, inspects, and tests returned products, and assists Quality Assurance and Technical Support with issue resolution and product identification. The role requires a strong team ethic, the ability to work independently and take initiative, and the ability to take direction from Quality Assurance and Warehouse leadership. The technician uses communication skills and attention to detail to investigate product issues, conduct testing, and help improve technical information and processes. The position also involves traveling to field sites to investigate issues, document findings, and report results to the QA Management Team. The job description notes that duties and responsibilities may change or be assigned as needed.

Requirements

Four-year STEM-focused degree from an accredited college or university.
Advanced proficiency in Microsoft Office, specifically Excel and PowerPoint.
Strong organizational skills and the ability to prioritize tasks.
Effective time management and organizational skills.
Ability to manage productivity goals and quality standards.
Excellent attention to detail.
Ability to physically lift units with assistance weighing up to 75 pounds.

Nice To Haves

Technical knowledge of water heaters, boilers, and HVAC products.
Ambition to grow and take on new assignments and skills as needed.
Ability to collaborate effectively within the department and cross-functionally.

Responsibilities

Create, manage, and share quality reports relating to water heater and boiler product issues.
Extract, clean, update, and maintain data on water heater and boiler product issues.
Communicate quality issues or discrepancies to management in a timely manner.
Analyze and research technical details to determine the root cause of issues.
Follow up with contractors to gather information about installation, service, and feedback.
Test water heaters and boilers in a laboratory setting.
Verify and replicate product failures.
Troubleshoot to determine the root cause of product failures.
Identify resolution actions and provide troubleshooting guidelines to Technical Support.
Assist with product identification.
Coordinate with QA and Technical Support to identify and ship needed products.
Collaborate with Engineering teams on improvements and component exchanges.
Help improve technical information, communications, and processes for communications between Navien and outside parties, including manuals, technical bulletins, and training.
Travel to field sites to conduct root cause investigations and analyses.
Report field investigation findings to the QA Management Team with detailed descriptions and pictures.

Benefits

PPO medical, dental, orthodontic, vision, prescription, long-term disability, and life insurance.
Employee-only insurance premium covered at 100%.
Optional voluntary benefits: short-term disability, hospital, critical illness, accident, and discounted pet insurance.
Pre-tax flexible spending accounts for health and/or dependent care.
11.5 paid holidays per calendar year.
Paid community involvement volunteer day.
401(k) plan with 100% match on employee contributions, up to 5%.
Employee discounts on Navien products.
Discounted tickets for hotels, amusement parks, and sports events.
On-site EV chargers.
Lifestyle spending account that can be used for expenses such as gas, pet care, financial advising, or gym membership.
Tech stipend.
Monday lunches.
Annual bonus opportunity.