2027 Intern - IT

Catalent•Madison, WI

14d•Onsite

About The Position

Catalent’s Madison, Wisconsin site is a biologics development and manufacturing facility supporting customers from research through early- and mid-stage clinical production. The approximately 102,700-square-foot GMP facility specializes in mammalian cell line engineering, drug substance biomanufacturing, and biopharmaceutical development. Its capabilities include Catalent’s GPEx® and GPEx® Lightning technologies and clinical manufacturing scales from 50 to 4,000 liters. A 2025 expansion increased site capacity and added equipment and jobs. The 2027 IT Intern will gain hands-on experience in network infrastructure, asset management, and end-user technical support, while contributing to documentation and process improvements. The intern will work with experienced IT professionals, participate in training, and build an understanding of IT operations. The role is based onsite in Madison, Wisconsin, and is scheduled Monday through Friday, 8 a.m. to 5 p.m., during Summer 2027.

Requirements

Must be currently enrolled in a college or university program.
Basic understanding of network infrastructure and IT hardware.
Strong problem-solving skills and attention to detail, with solid analytical and documentation abilities.
Excellent communication and teamwork skills.
Eagerness to learn and adapt to new technologies and processes.
May be required to frequently lift or move 0–10 pounds and occasionally lift or move up to 40 pounds.

Responsibilities

Assist with switch replacements, conduct pre- and post-cutover testing, document network configurations, participate in downtime planning, and shadow engineers to learn MDF/IDF standards, including rack organization, cable management, and environmental requirements.
Clean up and validate hardware inventory, maintain accurate CMDB asset records, support e-waste and decommissioning workflows, and identify opportunities to improve asset-management processes.
Develop an understanding of MDF and IDF structures, assist with routine maintenance, and help support the reliability and performance of distribution frame environments.
Provide basic hardware and software troubleshooting and support, document common issues, and contribute to timely resolution of user-reported problems.
Create and update standard operating procedures, user guides, and technical documentation, and contribute to efficiency improvements in IT workflows and procedures.
Participate in training sessions and workshops and shadow IT professionals across roles to build technical competency and broaden IT operational knowledge.
Perform other duties as assigned.