1st Mortgage Servicer - Investor

MIDFLORIDA Credit Union • Lakeland, FL

4d • Onsite

About The Position

Why have a job when you can build a career? We are proud to be defined by the excellent service and convenience offered to our members, as well as our diverse workforce and company culture. There are many reasons to work for MIDFLORIDA, which is probably why we were voted one of Florida Trend's "Best Places To Work." MIDFLORIDA offers a positive team culture, an open door management style, a commitment to diversity, stability, competitive benefits, and a career path with a growing, successful company! Join us on our mission to improve the financial well-being of our members! 1st Mortgage Servicer – Investor perform the following functions: Manage default management and loss mitigation activities, including developing mortgage workout proposals for members who are experiencing payment difficulties or are at imminent risk of default. Manage investor Early Default Reporting (EDR) and PMI Notice of Default reporting. Manage the initial review, processing, and submission of all foreclosure packages by coordinating correspondence with all applicable parties through resolution or sale of collateral. Review, research, and resolve general servicing questions from members and other MIDFLORIDA departments. Handle general servicing questions and tasks, including loan histories, payment reversals, escrow balance payments, escrow analysis changes, mortgage loan boarding, insurance inquiries, and other mortgage-related matters. Review, research, and resolve general ledger reconciliation issues. Cross-train in all department functions, as assigned. Communicate professionally and efficiently with all departments to promote collaboration. Ensure compliance with regulations and policies. Exercise sound judgment and discretion while remaining compliant with well-defined limits and guidelines. Provide technical solutions in support of MIDFLORIDA’s electronic services. Exhibit a high degree of integrity, trustworthiness, and professionalism always. Exude a positive and professional attitude with members and partners consistently. Perform other duties as assigned.

Requirements

• Excellent customer service, communication, and organizational skills.
• Ability to meet reporting deadlines.
• Thorough understanding of federal and state mortgage regulations.
• High school diploma or equivalent required.
• Demonstrated familiarity with Fannie Mae and Freddie Mac reporting, servicing regulations, and guidelines, including investor requirements, compliance standards, and operational best practices.
• Demonstrated intermediate to advanced proficiency in Excel.
• Accounting knowledge preferred.

Responsibilities

• Manage default management and loss mitigation activities, including developing mortgage workout proposals for members who are experiencing payment difficulties or are at imminent risk of default.
• Manage investor Early Default Reporting (EDR) and PMI Notice of Default reporting.
• Manage the initial review, processing, and submission of all foreclosure packages by coordinating correspondence with all applicable parties through resolution or sale of collateral.
• Review, research, and resolve general servicing questions from members and other MIDFLORIDA departments.
• Handle general servicing questions and tasks, including loan histories, payment reversals, escrow balance payments, escrow analysis changes, mortgage loan boarding, insurance inquiries, and other mortgage-related matters.
• Review, research, and resolve general ledger reconciliation issues.
• Cross-train in all department functions, as assigned.
• Communicate professionally and efficiently with all departments to promote collaboration.
• Ensure compliance with regulations and policies.
• Exercise sound judgment and discretion while remaining compliant with well-defined limits and guidelines.
• Provide technical solutions in support of MIDFLORIDA’s electronic services.
• Exhibit a high degree of integrity, trustworthiness, and professionalism always.
• Exude a positive and professional attitude with members and partners consistently.
• Perform other duties as assigned.

Benefits

• Stability
• Opportunity for growth
• Paid time off
• Paid Holidays
• Tuition assistance after 6 months of service
• 401K Plan with Employer Matching
• Health, Dental, and Vision Insurance - Generous and affordable plans for employee and family
• Employee Assistance Program- No waiting period to access benefit
• Bonus programs and annual appraisals with salary increase opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED