Mortgage Loan Servicer II

Bravera•Mandan, ND

7h•Onsite

About The Position

This position is primarily responsible for providing a high level of customer service for the home loan customers we serve in the Mortgage Banking Department by maintaining accurate procedures and monitoring the daily activity in the processing of selling loans to investors, post-closing review and payoff processing of accounts we handle. This position requires an individual who is self-motivated, enjoys customer/employee contact, has strong organizational skills and can work in a fast paced, potentially stressful environment.

Requirements

Team player with strong computer skills, proficient with various software programs, effective communication skills, good math skills, friendly and outgoing personality.
Proven ability to prioritize and efficiently organize multiple work assignments.
Highly self-motivated and goal oriented.
Must have the ability to work independently.

Nice To Haves

Two-year associate degree or a four-year degree in business or a related field preferred. May also consider 2-3 years equivalent work experience in banking or a related field.
Previous experience with mortgage knowledge preferred.

Responsibilities

Packaging/Selling of Investor-Service Released loans. Responsible for loan being purchased in a timely fashion.
Maneuver through government websites to ensure mortgage insurance paid and registered.
Upload closing packages to investors.
Coordinate with loan officer and processor to resolve any post-closing conditions issued by the investor.
Collaborate with the loan officer and processor to clear all post‑closing conditions on real estate loans.
Review and organize eFolders to ensure all documents are properly placed, complete, and fully executed.
Resolve any remaining underwriting conditions and prepare the physical loan file for long‑term storage.
Process real estate loan payoffs by preparing and recording satisfactions of mortgage, with varying state‑specific requirements.
Finalize and send paid‑off documentation packages to customers in a timely and accurate manner.
Prepare physical file for retention storage.
Track collateral trailing documents to ensure original recorded mortgages and final title policies are received.
Coordinate with closing title companies to obtain outstanding documents.
Update collateral tracking systems and prepare documents for physical loan file storage.
Assist with handling incoming telephone calls and responding to customer email inquiries, ensuring timely, accurate, and professional service to our customer base.
Backup for proofing loans from Encompass to Experience, preparing loan modification, extensions, renewals, processing construction draws.
Learn and be proficient in software required for loan servicing, input into the bank’s operating software system, correspondence and any other specialized software as determined by the supervisor.
Must maintain a high level of confidentiality and professionalism regarding all employee and customer issues and information.
Adhere to all banking rules and regulations, including but not limited to the requirements of the Bank Secrecy Act.
In addition, the employee will be proactive in the prevention of illegal activities, will vigilantly look for activities that may constitute any type of fraud including money laundering, and will report any suspicious activity to the BSA Officer.
Contributes to the overall success of the organization by leveraging opportunities as they relate to all entities of Bravera Bank.
Provide back-up as needed for other servicing specialists.
Additional responsibilities to be determined by Subsidiary.
Responsible for leading and/or participating in various Action Teams, as assigned.