Loan Servicer

Superior Choice Credit Union • Superior, WI

1d

About The Position

As a Loan Servicer, you're the steady hand that keeps member loans running smoothly long after the ink dries. From payment processing to escrow management, you'll be the go-to for accuracy, answers, and accountability. Think of it as a mix of detective work, organization wizardry, and top-tier member service.

Requirements

• 1–3 years of experience in loan servicing or a related role
• High school diploma or GED
• Detail-oriented mindset
• Strong communication and member service skills
• Ability to juggle tasks without dropping the ball (or your cool)
• Comfort with loan systems, spreadsheets, and digital documentation
• A team player attitude with the ability to work independently, too

Nice To Haves

• Familiarity with Freddie Mac processes
• Experience managing real estate loan files
• An unnatural love for paperwork, policies, and process improvement
• Continuing education

Responsibilities

• Processing and applying member loan payments accurately and on time
• Monitoring loan accounts for errors, missed payments, or red flags
• Managing escrow accounts — taxes, insurance, and all the exciting stuff in between
• Verifying insurance coverage on secured loans
• Updating loan info and handling account corrections with precision
• Answering member questions about balances, due dates, payoff info, and more
• Generating statements and supporting loan audits and documentation requests
• Handling Freddie Mac loan sales and reporting
• Supporting construction loans, insurance claims, variable rate changes, and final title policies
• Maintaining up-to-date loan records and following all applicable regulations

Benefits

• We’re not just a credit union, we’re a member-first, mission-driven team that takes pride in doing things right. If you enjoy keeping things in order, helping people navigate their loans, and being part of a collaborative, upbeat workplace, this could be your next great move.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED