Mortgage Loan Servicer
Jolt Credit Union•Saginaw, MI
•Onsite
About The Position
Jolt Credit Union is looking for a detail-oriented, people-focused Mortgage Loan Servicer / Escrow Specialist to join our growing team. This role supports members throughout the life of their mortgage by managing loan servicing activities, overseeing escrow accounts, and acting as a trusted resource for members with questions about their mortgage. This position plays a key role in delivering on our service promise by ensuring accuracy, clear communication, and proactive support, especially when members need guidance navigating payment challenges or escrow changes.
Requirements
- High school diploma or equivalent required
- Proficiency with Microsoft Outlook and lending software.
- Experience with job-related computer systems and ability to learn new platforms
- Must meet Nationwide Mortgage Licensing System (NMLS) requirements.
Nice To Haves
- Two years of credit union or financial institution operations experience preferred
- Mortgage product and servicing knowledge strongly preferred
- Energetic
- Motivated
- Empathetic
- Committed to community service
Responsibilities
- Process and apply mortgage payments accurately and on time
- Serve as a primary point of contact for member questions, concerns, and account support
- Proactively communicate with members regarding missed payments and provide solutions to help them stay on track
- Assist with loan modifications, home equity loan rewrites, and alternative solutions to foreclosure (e.g., short sales, deeds in lieu)
- Monitor and manage escrow accounts, including annual escrow analysis, payment of property taxes and insurance, and insurance tracking and force-placed coverage
- Coordinate with tax authorities, insurance providers, and third-party vendors
- Support insurance claims and property preservation processes when needed
- Answer member inquiries related to statements, balances, and credit union services
- Originate mortgage applications and support the loan process as needed
- Sell closed loans to investors and complete required balancing and reconciliation activities
- Assist with quality control (QC) reviews, servicing audits, and other internal or external audits as required
- Must satisfy all requirements of the Nationwide Mortgage Licensing System and complete the registration process as needed.
Benefits
- Competitive Medical Plan Options
- Dental and Vision Insurance
- 401(k) with Employer Match
- Flexible Spending Account(s)
- Employee Assistance Program
- Employee Wellness Program with Quarterly Bonus Incentives
- Training, Growth Opportunities, and a Supportive Team Culture
- Paid Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
