Loan Servicer II

LBS Financial Credit Union•Westminster, CA

5d•Onsite

About The Position

LBS Financial Credit Union is looking for a detail-oriented Residential Loan Servicer II to join our team. If you have prior knowledge of mortgage loan servicing and a passion for helping members, this is the perfect mid-level role to grow your career in a professional and supportive environment. A Loan Servicer II manages the daily administration of mortgage loan activities after closing, acting as the primary point of contact for members and investors. Key duties focus in the mortgage servicing realm, of ensuring regulatory compliance of escrow accounts, payment activity, payoff demands, investor reporting, and the timely completion of assigned tasks while following the credit union policies and procedures. Maintain a high-performing professional approach with members, staff, and vendor partners, while delivering excellent member service.

Requirements

High school diploma or equivalent.
Three or more years of mortgage loan servicing background preferred.
Ability to apply critical thinking skills, solving complex problems and make logical decisions without constant supervision.
Proficiency in MS Office, Excel, mortgage loan servicing system; FICS Mortgage Servicer a plus.
Strong attention to detail, accuracy, and excellent verbal/written communication skills.
Regulatory knowledge of RESPA, PMI Cancellation, and escrow procedures.

Nice To Haves

Previous knowledge of mortgage lending processing, pre-funding audits, and related operational and servicing functions, including demonstrated experience supporting the overall residential lending team to ensure operational success.
Passion for helping members.

Responsibilities

Ensure all servicing adheres to DFPI, NCUA, and CFPB regulations, including Reg X RESPA, Reg Z Truth-in-Lending Act, HMDA reporting, and bankruptcy/forbearance procedures.
Manage payment posting, payoff demands, lien releases, ARM rate adjustments, and tax/insurance escrow disbursements.
Maintain index rate values and generate daily/annual reports using FICS, Pentaho, and DSUI and Corelation systems.
Facilitate the sale of loans to investors, ensuring 100% data accuracy during export/import and the secure delivery of legal documents to custodians.
Oversee the file room workflow, including the organization of trailing documents (deeds, titles, notes) and securing confidential files.
Assist the overall residential lending team with processing, pre-funding audits, and general operations to ensure departmental efficiency.
Maintain system proficiency (Fannie Mae/FICS) and complete all annual compliance and internal training requirements.