Card Servicer II

Tinker Federal Credit Union • Oklahoma City, OK

6d • Onsite

About The Position

At TFCU, we welcome people of all backgrounds. We know that embracing a diverse team makes us a stronger and better organization. Here you can expect a professional workplace where all employees have the opportunity to feel seen, respected, valued and heard. Tinker Federal Credit Union’s Card Services has an immediate opening for a Card Servicer II! This is an exciting opportunity to join the largest and best credit union in Oklahoma! We offer competitive pay, a robust benefits package, a “smart casual dress code” and much more. We want you to work and grow at TFCU, so there will be many opportunities for professional development and growth through training and continued education. We value you at TFCU!

Requirements

• High school diploma or equivalent
• Three years’ experience related to work of this position.
• Knowledge of TFCU policies and procedures.
• Knowledge of VISA International, VISA USA, MasterCard, and MasterCard International Operating Rules.
• Knowledge of state and federal regulations.
• Ability to use Symitar, TransFund, and FiServ/Velera.
• Incumbent Bonding REQUIRED by TFCU’s chosen authority.
• TFCU University certification required.

Nice To Haves

• Credit Union experience is preferred.
• Applicable additional education levels or relevant but not required certifications may be eligible to satisfy minimum experience requirements.

Responsibilities

• Providing member services for Automated Teller Machine (ATM), MoneyPlus, and credit cardholders.
• Analyzing disputes and initiating chargebacks.
• Performing monetary and non-monetary adjustments and changes to cardholder accounts.
• Posting and imaging monetary and non-monetary adjustments to cardholder accounts.
• Servicing and balancing ATM machines.
• Interfacing with credit union staff, departments, and members as required.
• Serve as the more experienced member of the team and perform highest level of services, to include the most complex tasks and those that are cross functional
• Serve as a lead for projects when needed.

Benefits

• competitive pay
• robust benefits package
• professional development and growth through training and continued education

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED