1915(i) Program & Intake Coordinator — Qualified Professional (QP)

The Ship Group Services. • Charlotte, NC

2d • Onsite

About The Position

The Ship Group Services is seeking a Qualified Professional (QP) with direct North Carolina Medicaid 1915(i) experience to strengthen its intake process and help build its growing program. The role owns referrals from initial contact through completed intake and coordination of service start, working with clients, families, care managers, referral sources, and internal teams to resolve barriers and keep next steps moving. The position calls for persistence, organization, initiative, and the ability to identify referral delays, follow up with appropriate people, document progress, and escalate issues as needed.

The role is based primarily in the Charlotte office, with occasional community visits and outreach. Starting pay is $20 per hour.

Requirements

• Meet current North Carolina Qualified Professional (QP) requirements applicable to the population served and assigned services; education and relevant experience will be verified before hire.
• Have direct experience working with North Carolina Medicaid 1915(i) programs or services.
• Have experience with intake, referrals, care coordination, or program operations.
• Demonstrate the ability to work effectively with care managers and clients.
• Have strong organization, phone communication, documentation, and follow-through skills.
• Be able to manage multiple referrals independently and resolve barriers.
• Be able to work primarily in the office and attend occasional community activities.

Responsibilities

• Manage and track 1915(i) referrals from initial contact through intake completion and handoff for services.
• Follow up with clients, families, and care managers about appointments, documents, and outstanding steps.
• Coordinate with assessment, care-management, and clinical teams to support required processes.
• Maintain a referral tracker showing each client’s status, barriers, next action, responsible person, and follow-up date.
• Build and maintain relationships with care managers, community partners, and referral sources.
• Help improve intake workflows, outreach practices, and coordination as the program grows.
• Participate in occasional community visits, partner meetings, and outreach activities.
• Report referral progress, recurring delays, and opportunities for improvement to leadership.
• Maintain accurate documentation and protect client confidentiality.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed