Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance through coaching and end-to-end workflow automation. With Observe.AI, companies can act faster with real-time insights and guidance to improve performance, from more sales to higher retention. Leading companies like Bill.com, Public Storage, and Accolade partner with Observe.AI to accelerate outcomes from the frontline to the rest of the business.
Observe.AI's core mission is centered around revolutionizing contact center operations by leveraging artificial intelligence to empower agents and enhance customer experiences. The company's primary objective is to provide a cutting-edge AI platform that enables organizations to analyze and improve agent performance, ensuring top-notch customer interactions. By harnessing the power of AI-driven insights, Observe.AI aims to transform the contact center industry, fostering a culture of continuous improvement and driving exceptional customer satisfaction.
- Customer-centricity: Observe.AI places the needs and success of its customers at the forefront, striving to deliver exceptional value and service through innovative AI-driven solutions.
- Collaboration and openness: Observe.AI fosters a culture of teamwork and transparency, encouraging employees to share ideas, learn from one another, and work together to achieve common goals.
- Continuous learning: Observe.AI is committed to the ongoing growth and development of its employees, providing opportunities for skill enhancement, knowledge expansion, and career progression.
- Agility and adaptability: Observe.AI embraces change and encourages its team members to be nimble and flexible, allowing the company to stay ahead in the rapidly evolving tech industry.
- Integrity and accountability: Observe.AI upholds the highest ethical standards, promoting a culture of honesty, responsibility, and trust among its employees and partners.
CoFounder and CEO
Sharath Keshava Narayana
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